Colleague Engagement Manager - Events

As an events professional, you’ll design and deliver flagship engagement activities to achieve optimal outcomes aligned to Nationwide’s Blueprint. You will be responsible for overseeing all aspects of event planning, coordination, and execution; delivering memorable experiences to help increase employee sentiment and secure a cultural shift. You will be part of our Colleague Engagement team and work alongside strategy and insights, digital production, and communications professionals. This role is within the Customer Brand and Engagement Function, which is responsible for building and maintaining Nationwide’s brand and reputation both for customers and colleagues.

This role is a permanent role within the Colleague Engagement team who strive to increase all-employee engagement, drive advocacy, and build commitment to Nationwide’s purpose, strategy, and underpinning priorities. They proactively inform colleagues; ensure they’re connected to the needs of customers and act as ambassadors of Nationwide’s unique position as a mutual. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon or London office.

If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing:

• You’ll deliver and oversee compelling colleague & customer events in alignment with our Blueprint, specifically the Annual Awards, AGM and Retail Services Leadership event.
• You’ll support and guide business stakeholders to deliver their key messages by creating clear, engaging and commercially focussed content driven by insight.
• You’ll use core engagement measures to continuously enhance the colleague experience across our events.
• You’ll monitor and address feedback to continuously improve colleague sentiment.
• You’ll work with internal stakeholders and external suppliers to curate strategic and creative experiences for colleagues.
• You’ll utilise a variety of media, inclusive of high-end video content and presentations to engage audiences and deliver impactful storytelling.

About you:

• As a minimum requirement, you’ll have extensive experience leading large-scale events, from inception through to delivery.
• Exceptional skills in logistics management, ensuring our colleagues and customers have the best event experience throughout the planning process and when onsite.
• A strong track record of creating, monitoring, and delivering an event within budget whilst driving cost efficiencies.
• Proven experience of working collaboratively across a variety of stakeholders, demonstrating the ability to engage and influence up to Board level.
• Strong experience in contingency planning with the ability to predict and understand potential risks and proactively take action to mitigate them.
• A trusted and passionate team player who is dedicated to driving brilliant outcomes for colleagues and customers.
• Confident taking briefs and building/presenting proposals to key stakeholders across the Society.
• The ability to create high end videos, inclusive of briefing stakeholders, planning, scripting, and working with agencies to bring the creative vision to life.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%.
• Up to 2 days of paid volunteering a year.
• Life assurance worth 8x your salary.
• A great selection of additional benefits through our salary sacrifice scheme.
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus.
• Access to training to help you develop and progress your career.
• 25 days holiday, pro rata.

Banking – but fairer, more rewarding, and for the good of society. We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.