Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a dynamic team to resolve claims data issues and support audits.
- Company: Work with a leading Lloyds insurance syndicate known for innovation.
- Benefits: Gain valuable experience in a fast-paced environment with potential for growth.
- Why this job: Contribute to service excellence while developing your skills in a supportive culture.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
- Other info: Opportunity to work towards CII qualifications and explore AI solutions.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a leading and innovative insurance Lloyds syndicate who requires a Claims Operations Technician to join their market-leading claims team. This is a unique opportunity to contribute your skills and knowledge in a dynamic environment, supporting the future direction of the claims function and delivering service excellence to customers.
KEY RESPONSIBILITIES:
- Assisting with the resolution of claim data quality issues, ensuring timely receipt and tracking of claims data through market platforms
- Supporting onboarding and due diligence processes for delegated claims administrators (DCA)
- Assisting in coordination of delegated claims audits, peer reviews, and following up on DCA actions
- Providing and presenting management information to internal stakeholders; assisting with claims data collation and validation for regulatory reporting
- Monitoring loss fund balances, assessing funding adequacy, and identifying reconciliation issues
- Liaising with claims and wider business stakeholders to understand risks and challenges related to outsourced claims arrangements, supporting remediation plans and resolution delivery
- Performing day-to-day operations across various workstreams to ensure claims team meets service level standards
SKILLS, KNOWLEDGE & EXPERIENCE:
- Excellent written and verbal communication skills
- Confident in interacting with all levels of staff and external stakeholders
- Ability to manage own workload and prioritise tasks effectively
- Proficient with Microsoft Excel, Word, and PowerPoint
- Desire to work towards CII qualifications
- Interest in exploring AI solutions to drive efficiencies
Claims Operations Technician employer: Edenbrook
Contact Detail:
Edenbrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operations Technician
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly claims operations. Understanding the key processes and challenges faced by claims teams will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the insurance sector, especially those working in claims operations. Attend industry events or join relevant online forums to gain insights and potentially get referrals for the position.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as proficiency in this software is crucial for the role. Consider taking an online course or using tutorials to enhance your data management capabilities.
✨Tip Number 4
Stay updated on the latest trends in AI solutions within the insurance industry. Being knowledgeable about how technology can improve claims processes will demonstrate your proactive approach and interest in innovation.
We think you need these skills to ace Claims Operations Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Claims Operations Technician role. Emphasise your communication skills, proficiency in Microsoft Office, and any experience with claims data management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the insurance industry. Mention specific examples of how your background and skills can contribute to the claims team and support service excellence.
Highlight Relevant Experience: In your application, focus on any previous roles or projects where you dealt with claims data, audits, or stakeholder management. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Your Interest in Continuous Learning: Mention your desire to work towards CII qualifications and your interest in exploring AI solutions. This shows your commitment to professional development and innovation within the claims function.
How to prepare for a job interview at Edenbrook
✨Showcase Your Communication Skills
As the role requires excellent written and verbal communication, be prepared to demonstrate your ability to articulate ideas clearly. Practice explaining complex concepts in simple terms, as you may need to interact with various stakeholders.
✨Highlight Your Technical Proficiency
Since proficiency in Microsoft Excel, Word, and PowerPoint is essential, ensure you can discuss your experience with these tools. Consider preparing examples of how you've used them to solve problems or improve processes in previous roles.
✨Demonstrate Your Problem-Solving Skills
The position involves resolving claim data quality issues and identifying reconciliation problems. Be ready to share specific instances where you've successfully tackled similar challenges, showcasing your analytical thinking and attention to detail.
✨Express Your Interest in Continuous Learning
Mention your desire to work towards CII qualifications and your interest in exploring AI solutions. This shows your commitment to professional development and your proactive approach to improving efficiencies within the claims function.
