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- Tasks: Lead customer interactions to shape product strategy in Trading & Shipping.
- Company: Join Windward, a leader in maritime intelligence and innovative solutions.
- Benefits: Enjoy flexible working options and opportunities for global travel.
- Why this job: Be the voice of customers and drive impactful product changes in a dynamic industry.
- Qualifications: 5+ years in Trading & Shipping, with B2B SaaS product management experience required.
- Other info: Frequent travel (30-50%) across Europe and globally is expected.
The predicted salary is between 36000 - 60000 £ per year.
Windward is looking for a customer-obsessed Outbound Product Manager to act as the voice of the customer for our Trading & Shipping (T&S) vertical. You will be reporting to Windward's Trading and Shipping Director of Product, embedded in the field meeting clients, gathering strategic insights, and ensuring the relevance and resonance of our product strategy.
Key Responsibilities:
- Conduct in-depth discovery meetings, customer visits, and workshops with T&S clients globally.
- Identify unmet customer needs and market trends; synthesize insights into clear, actionable product inputs and validate existing product-market fit for current T&S solutions.
- Coordinate with Customer Success Managers to join customer meetings and close feedback loops, ensuring insights are captured effectively.
- Collaborate with Forward Deployed Engineers across their respective projects to identify recurring patterns and common needs, translating these into new product features or adjustments to existing development plans in alignment with strategic priorities.
- Collaborate with sales and marketing to align go to market efforts with product direction.
- Be an advocate of the Windward brand and product vision in every customer interaction.
- Represent Windward at industry events, forums, and strategic customer meetings.
Requirements:
- 5+ years of experience in the Trading & Shipping industry - a must!
- Experience in Product Management within B2B SaaS companies.
- Proven experience managing AI/ML-based products, with a solid grasp of model workflows, data pipelines, and the tradeoffs between performance and explainability.
- Extensive customer-facing experience, including running discovery sessions, field interviews, and roadmap presentations with enterprise clients.
- Excellent communication skills, with a knack for translating complex technical insights into compelling customer narratives.
- Deep empathy for users and a passion for solving real-world problems.
- Willingness and ability to travel frequently (~30-50%) across Europe and globally as needed.
Outbound Product Manager – Trading & Shipping employer: Windward
Contact Detail:
Windward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Product Manager – Trading & Shipping
✨Tip Number 1
Familiarise yourself with the Trading & Shipping industry by attending relevant webinars and networking events. This will not only enhance your understanding but also help you make valuable connections that could lead to opportunities at Windward.
✨Tip Number 2
Engage with Windward's products and services by using them or exploring case studies. This hands-on experience will allow you to speak knowledgeably about their offerings during interviews and demonstrate your genuine interest in the company.
✨Tip Number 3
Prepare to discuss your customer-facing experiences in detail, especially how you've gathered insights and translated them into product features. Highlight specific examples where your actions led to improved customer satisfaction or product success.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex technical concepts in simple terms. This is crucial for the Outbound Product Manager role, as you'll need to advocate for the product vision effectively to various stakeholders.
We think you need these skills to ace Outbound Product Manager – Trading & Shipping
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Outbound Product Manager position at Windward. Tailor your application to highlight your relevant experience in the Trading & Shipping industry and your product management skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of experience in the Trading & Shipping industry. Include specific examples of your work in B2B SaaS product management and any experience with AI/ML-based products to demonstrate your qualifications.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've successfully translated complex technical insights into customer narratives. This could be through past projects, presentations, or client interactions.
Express Your Passion: Convey your deep empathy for users and your passion for solving real-world problems in your application. Use anecdotes or experiences that illustrate your commitment to understanding customer needs and enhancing product offerings.
How to prepare for a job interview at Windward
✨Showcase Your Customer-Centric Approach
As an Outbound Product Manager, your role revolves around understanding customer needs. Be prepared to discuss specific examples of how you've gathered insights from clients in the past and how those insights shaped product decisions.
✨Demonstrate Industry Knowledge
With 5+ years in the Trading & Shipping industry required, make sure you can speak confidently about current trends and challenges. Research Windward's position in the market and be ready to discuss how you can contribute to their strategy.
✨Highlight Your Communication Skills
Excellent communication is key for this role. Prepare to explain complex technical concepts in simple terms. You might be asked to present a past project or idea, so practice articulating your thoughts clearly and engagingly.
✨Prepare for Collaborative Scenarios
Collaboration with various teams is essential. Think of examples where you've worked cross-functionally, especially with sales, marketing, or engineering teams. Be ready to discuss how you facilitated communication and drove projects forward.
