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- Tasks: Engage with customers, assist with queries, and deliver exceptional service.
- Company: Frasers is a dynamic retail destination established in 1849, offering a unique shopping experience.
- Benefits: Flexible hours, opportunity to develop skills, and a vibrant team environment.
- Why this job: Join a passionate team, enhance customer experiences, and contribute to a renowned retail brand.
- Qualifications: Customer-facing experience and a passion for retail are essential; teamwork and communication skills are key.
- Other info: This is a temporary role ending on September 7th, 2025, with variable hours.
This role is temporary and the engagement date will end on September 7th 2025. Originally established with the Glasgow flagship in 1849, Frasers are dynamic retail destinations, designed as inspirational places to meet, explore and shop. Frasers stores boast an unrivalled range of beauty, fashion, premium and contemporary accessories, designer childrens-wear, and homewares, with a focus on experience, brands and service – staying true to the vision set out by Hugh Fraser.
A customer focused role driving customer loyalty and sales through the provision of an individual bespoke service. The role has accountability for delivering exceptional service to drive personal and business targets. It requires the need to inspire our customer through your belief and love of our products. We are looking for someone who strives to continuously learn and develop their service skills, product knowledge and behaviours in our ever changing retail environment. Successful candidates will take an active role in sharing ideas and identifying opportunities to enhance the store environment and grow the business.
Whilst this is a customer facing role, we require an individual with the flexibility to support colleagues in other areas of the store when required from time to time.
Key Accountabilities:- To greet and engage with customers on arrival and answer any first queries e.g. where is buy and collect.
- Able to assist customers where security tags have been left on at the barriers.
- Able to recognise and support on nearby tills if necessary.
- Deliver a world class customer experience that is unrivalled in the marketplace.
- Display excellent attention to detail when helping to style customers by actively listening to their needs.
- Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty.
- Resolve queries effectively face-to-face or on the telephone.
- Maintain replenishment and achieve excellent stockroom and back of house standards to ensure product availability.
- Maintain high standards of personal presentation.
- Take an active role in supporting in-store events, providing ideas and feedback on ways to improve.
- Maintains sophisticated retail and visual standards to capture the customers imagination to drive sales.
- Takes an active role in loss prevention within the store.
- Adheres to all health and safety policies at all times.
- Relevant customer facing experience which reflects the role.
- Can demonstrate a passion for working with customers to enhance their shopping experience.
- A desire and ability to deliver sales against targets set.
- Ability to communicate confidently with colleagues and customers.
- Be a team player.
This role has no guaranteed hours of work, hours of work can therefore vary from week to week and as a result there may be weeks when no hours of work are offered.
Temporary Sales Assistant employer: Frasers Group
Contact Detail:
Frasers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Sales Assistant
✨Tip Number 1
Familiarise yourself with Frasers' product range and services. Understanding the brands and products they offer will help you engage customers more effectively and demonstrate your passion for their offerings.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer queries and enhance your ability to provide a bespoke service that drives loyalty.
✨Tip Number 3
Show your enthusiasm for teamwork by discussing past experiences where you've collaborated with colleagues. Highlighting your flexibility and willingness to support others will resonate well with the hiring team.
✨Tip Number 4
Stay updated on retail trends and customer service best practices. Being knowledgeable about the latest in retail can help you suggest innovative ideas to improve the store environment and enhance customer experience.
We think you need these skills to ace Temporary Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer-facing experience and showcases your ability to deliver exceptional service. Use specific examples that demonstrate your passion for retail and working with customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of Frasers' commitment to customer experience and how you can contribute to their vision.
Showcase Your Skills: In your application, emphasise skills such as communication, teamwork, and problem-solving. Provide examples of how you've successfully engaged with customers and resolved queries in previous roles.
Follow Application Instructions: Ensure you apply through the 'Apply now' button on our website. Double-check that all required documents are included and that your application is free from errors before submission.
How to prepare for a job interview at Frasers Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this role is all about driving customer loyalty.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by Frasers. During the interview, be prepared to discuss how you would engage customers with your knowledge and passion for the products, which is crucial for inspiring confidence in shoppers.
✨Highlight Teamwork Skills
Since the role requires flexibility and teamwork, be ready to share instances where you successfully collaborated with colleagues. Emphasise your ability to support others and adapt to different roles within the store.
✨Prepare for Scenario Questions
Anticipate questions that may involve real-life scenarios, such as handling difficult customers or managing stock levels. Practising your responses will help you demonstrate your problem-solving skills and ability to maintain high standards in a retail environment.
