Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire teams to enhance customer experiences at a historical leisure attraction.
- Company: Join a large, inclusive organisation dedicated to enriching community lives.
- Benefits: Enjoy 25 days leave, health cash plans, and discounts on leisure activities.
- Why this job: Be part of a fun environment with growth opportunities and a focus on customer satisfaction.
- Qualifications: Experience in team management and operational roles within leisure or hospitality sectors required.
- Other info: Work a 37-hour week, mainly 9-5, with occasional evenings and weekends.
The predicted salary is between 32000 - 40000 £ per year.
We are looking for a customer centric, operationally sound and commercial astute leader to improve the customer experience and ultimately the bottom line of this wonderful historical leisure attraction in Basingstoke which has loads of potential. This new role has been created to introduce and embed new ways of working to the service and operational teams whilst supporting on new business development projects to grow the successful business further. High performance will be rewarded with opportunities to support the wider business and progression to General Manager in time.
Key responsibilities:
- Coach, train and inspire the service and operational teams to go above and beyond for their customers and the business.
- Ensure sales opportunities are maximised across ticketing, retail, food and beverage and events through creative thinking, a clear strategy and strong leadership.
- Introduce and embed the organisations new balance scorecard system.
- Manage the day-to-day operations of the venue, ensuring it is clean, safety compliant and in good working order.
- Manage the venue through the seasonal peaks and troughs of trading, ensuring you have the right people in the right places to improve the customer experience and maximise revenue opportunities.
- Act as the General Manager in their absence including every other weekend.
- Support the General Manager on developing the overall business strategy to improve commercial performance.
Benefits:
- Opportunity to develop and evolve the role further.
- Ongoing mentoring and development to support with future advancement to General Manager and beyond.
- Working for a large, supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve.
- 5% employee/7.5% employer pension
- 25 days annual leave plus bank holidays
- Life assurance 3x annual salary
- Health cash plan.
- Discounts on retail, leisure, going out and holidays
- Generous occupational maternity, paternity, adoption and sick pay.
- Working a 37-hour week mainly 9-5
The person:
- Experienced in coaching, developing, inspiring, influencing, and performance managing teams possibly as a Deputy/ General Manager, Front of House Manager, Customer Service Manager, Guest Experience Manager, Operations Manager, Centre Manager or Venue Manager.
- Service and Operational Management experience within a busy multi-faceted leisure, fitness, tourist, entertainment, visitor attraction, cruise ship, retail, hotel or hospitality operation.
- Experience in taking on and implementing new projects for a business.
- Ideally experience in implementing balance scorecard type metrics.
- Obsessive about improving customer reviews.
- Have your own transport or living local to Basingstoke.
- Able to work the occasional evening for events and every other weekend.
For further information, please click apply with your CV we will be in touch promptly if you have the right level of experience.
Deputy General Manager -Leisure Attraction employer: Leisure People Recruitment
Contact Detail:
Leisure People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager -Leisure Attraction
✨Tip Number 1
Familiarise yourself with the leisure attraction's current operations and customer feedback. Understanding their strengths and weaknesses will help you demonstrate how you can enhance the customer experience during your interview.
✨Tip Number 2
Prepare examples of how you've successfully coached and developed teams in previous roles. Highlight specific instances where your leadership directly improved customer satisfaction or operational efficiency.
✨Tip Number 3
Research the balance scorecard system and be ready to discuss how you would implement it in this role. Showing that you have a clear strategy for using this tool will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the leisure and hospitality industry, especially those who have experience in similar roles. They may provide insights or even referrals that could strengthen your application.
We think you need these skills to ace Deputy General Manager -Leisure Attraction
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coaching, developing teams, and operational management. Use specific examples that demonstrate your ability to improve customer experiences and drive commercial performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the leisure industry and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly in leading teams and implementing new projects.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your success in similar roles. For instance, mention any improvements in customer satisfaction scores or revenue growth you have driven in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Leisure People Recruitment
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate your ability to coach and inspire teams. Prepare examples of how you've successfully led teams in the past, focusing on specific outcomes and improvements in customer experience.
✨Understand the Business Metrics
Familiarise yourself with balance scorecard metrics and be ready to discuss how you would implement them in this role. Showing that you can think strategically about commercial performance will impress the interviewers.
✨Highlight Your Customer-Centric Approach
This role is all about enhancing the customer experience. Be prepared to share your strategies for improving customer reviews and satisfaction, and how you've successfully implemented these in previous positions.
✨Demonstrate Flexibility and Adaptability
The job requires managing seasonal peaks and troughs. Discuss your experience in adapting to changing circumstances and ensuring that operations run smoothly during busy periods, showcasing your operational management skills.
