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- Tasks: Be the heartbeat of customer interactions, handling queries and processing orders.
- Company: Join a supportive team in Grantham that values energy and ideas.
- Benefits: Enjoy 25 days holiday, Monday to Friday hours, and a collaborative work environment.
- Why this job: Perfect for those who thrive in dynamic settings and love engaging with people.
- Qualifications: Previous customer service experience and strong IT skills are essential.
- Other info: This role offers a chance to make a real impact in a vibrant team.
The predicted salary is between 28800 - 43200 £ per year.
We’re on the lookout for an energetic and confident Customer Service Representative to join a supportive team in Grantham. You’ll be the heartbeat of customer interactions – the go-to person for organising collections, resolving queries, processing orders, and ensuring that everything runs smoothly behind the scenes. This isn’t a role for someone who likes to sit quietly in the background. You’ll need to be switched on, enjoy talking to people, and be comfortable juggling multiple tasks. You’ll work closely with teams across the UK, so great communication and a collaborative mindset are key.
Working Monday – Friday 8am – 5pm with an hour for lunch and 25 days holidays on offer!
What you’ll be doing:
- Handling customer enquiries via phone and email – with professionalism and a smile
- Creating quotes, purchase orders and sales orders
- Setting up and managing customer contracts
- Organising collections and managing bookings across multiple sites
- Collaborating with teams across operations, sales, and finance
- Keeping records updated accurately in internal systems and online portals
- Supporting customer onboarding and updating warranty/guarantee information
What you’ll need:
- Previous experience in a customer service or admin role
- Strong IT skills – especially Excel, Outlook and Word
- Confidence in managing your own time and priorities
- Brilliant communication skills – written and verbal
- A natural ability to stay organised, accurate and focused in a busy setting
This is a fantastic opportunity to join a business where your energy, ideas, and people skills will be truly valued. If you’re looking for a role where you’ll be kept on your toes, supported by a great team, and trusted to get things done – we’d love to hear from you.
Customer Service Administrator employer: Ambitions Personnel
Contact Detail:
Ambitions Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company’s values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. Being articulate and confident in your responses will help you stand out during interviews, especially since this role requires excellent verbal communication.
✨Tip Number 3
Get comfortable with the tools mentioned in the job description, particularly Excel, Outlook, and Word. You could create sample spreadsheets or practice drafting emails to showcase your proficiency during the interview process.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Ask them about their experiences and any tips they might have for succeeding in the role. This insider knowledge can give you an edge and show your genuine interest in the position.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or administration. Use specific examples that demonstrate your ability to handle enquiries, manage bookings, and collaborate with teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your strong communication skills and ability to juggle multiple tasks, as these are key attributes for the position.
Highlight IT Proficiency: Since strong IT skills are essential, be sure to mention your proficiency in Excel, Outlook, and Word. Provide examples of how you've used these tools effectively in previous roles.
Showcase Your Organisational Skills: In your application, emphasise your ability to stay organised and focused in a busy environment. You could include examples of how you managed your time and priorities in past positions.
How to prepare for a job interview at Ambitions Personnel
✨Show Your Enthusiasm
As a Customer Service Administrator, your energy and confidence are crucial. Make sure to express your enthusiasm for the role during the interview. Share examples of how you enjoy interacting with customers and resolving their queries.
✨Demonstrate Your Organisational Skills
Since the role involves juggling multiple tasks, be prepared to discuss how you stay organised. You could mention specific tools or methods you use to manage your time effectively, especially in busy environments.
✨Highlight Your Communication Skills
Great communication is key for this position. Be ready to showcase your written and verbal communication skills. You might want to prepare a brief example of a successful customer interaction that demonstrates your ability to communicate clearly and professionally.
✨Familiarise Yourself with Relevant Software
Strong IT skills are essential for this role. Brush up on your knowledge of Excel, Outlook, and Word before the interview. You could even mention any specific projects where you've used these tools to enhance your performance in previous roles.
