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- Tasks: Support the Internal Key Account Manager by managing customer enquiries and processing orders.
- Company: Join a rapidly growing logistics company based in Reading, known for its dynamic environment.
- Benefits: Enjoy a hybrid work model, excellent pay, and great career progression opportunities.
- Why this job: Be the first point of contact for customers and make a real impact on their experience.
- Qualifications: Strong organisational skills, excellent communication, and proficiency in Microsoft 365 are essential.
- Other info: This is a full-time role with a minimum of 3 days in the office.
The predicted salary is between 30000 - 42000 £ per year.
Our client, a rapidly growing logistics company, is hiring a Client Services Coordinator to join their team based in Reading. This position will support the Internal Key Account Manager by managing customer enquiries, processing orders and ensuring a seamless customer experience.
Responsibilities
- Act as a first point of contact for customer enquiries, ensuring a professional and timely response
- Working with the Internal Key Account Manager to address customer needs and escalate complex issues
- Maintain accurate and detailed records of all client interactions in the CRM system
- Accurately process sales orders in line with company policies
- Assist in managing service desk tickets, ensuring accurate logging and resolution of customer issues
- Collect and relay customer feedback to the product team to support continuous improvement
Requirements
- Strong organisational skills and attention to detail
- Excellent communication skills, both written and verbal
- IT literate, including proficiency in Microsoft 365 (Outlook, Excel, Word and PowerPoint)
- Previous experience in a Client Services or administrative role is advantageous
- Ability to prioritise tasks effectively in a fast-paced environment
- A problem-solving mindset with a focus on delivery of timely solutions
This is a full-time, permanent position working Monday-Friday. This is a hybrid role with a minimum of 3 days in the office in Theale. Our client offers an excellent remuneration package and excellent career progression prospects.
Client Services Coordinator employer: MarkJames Search
Contact Detail:
MarkJames Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator
✨Tip Number 1
Familiarise yourself with the logistics industry and the specific challenges it faces. Understanding the nuances of customer service in this sector will help you stand out during interviews.
✨Tip Number 2
Brush up on your CRM skills, especially if you have experience with popular systems. Being able to demonstrate your proficiency in managing client interactions through a CRM can give you an edge.
✨Tip Number 3
Prepare examples of how you've effectively handled customer enquiries or resolved issues in previous roles. Having specific scenarios ready will showcase your problem-solving abilities and communication skills.
✨Tip Number 4
Network with professionals in the logistics field, either online or at local events. Building connections can provide insights into the company culture and may even lead to referrals.
We think you need these skills to ace Client Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services or administrative roles. Emphasise your organisational skills, attention to detail, and any previous experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving mindset. Mention specific examples of how you've successfully managed customer enquiries or resolved issues in the past.
Highlight IT Proficiency: Since the role requires proficiency in Microsoft 365, ensure you mention your experience with Outlook, Excel, Word, and PowerPoint. You could even provide examples of how you've used these tools in previous roles.
Showcase Your Customer Focus: In your application, demonstrate your commitment to providing excellent customer service. Discuss how you collect and relay feedback to improve services, as this aligns with the company's focus on continuous improvement.
How to prepare for a job interview at MarkJames Search
✨Showcase Your Communication Skills
As a Client Services Coordinator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice responding to enquiries clearly and professionally.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Bring examples of how you've managed multiple tasks or projects in the past. Discuss any tools or methods you use to stay organised, especially in a fast-paced environment.
✨Familiarise Yourself with CRM Systems
Since maintaining accurate records in a CRM system is part of the job, it’s beneficial to have a basic understanding of how these systems work. If you have experience with specific CRM software, mention it during the interview to show your readiness for the role.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of examples where you've successfully resolved customer issues or improved processes. This will demonstrate your ability to deliver timely solutions, which is crucial for this position.
