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- Tasks: Create and sell amazing holidays while building strong customer relationships.
- Company: Join Hays Travel, the UK's largest independent travel agency, recognised as the Best Agency to Work For 2024.
- Benefits: Enjoy unlimited bonus potential, discounts on holidays, and a supportive work environment.
- Why this job: Be part of a vibrant team that values innovation, personal growth, and a fun work-life balance.
- Qualifications: 1 year of experience in travel consultancy with excellent customer service skills required.
- Other info: Explore our New to Travel Programme for those without prior experience.
The predicted salary is between 30000 - 42000 ÂŁ per year.
If you’re passionate about travel, why not come and work at Travel Weekly's Best Agency to Work For 2024?
At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK's largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.
Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values:
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What makes a successful Travel Consultant?
- You have at least 1 years’ experience as a Travel Consultant with exceptional customer service & communication skills.
- You’re a driven team player and you want to achieve your own targets as well as contribute to the growth of the business.
- You’ve got an understanding of social media and will use it to promote offers, generate sales leads and boost customer engagement.
As a Travel Consultant, it’s your vibrant personality, outstanding customer service skills and extensive destination knowledge that keep our customers returning. In this role, you will create and sell incredible holidays around the globe, taking full ownership of your customers’ journeys from the initial enquiry all the way to their warm welcome back. We believe that booking a holiday should be just as enjoyable as the adventure itself!
If you do not have 1 years’ experience of working in a travel agency, then please check out our New to Travel Programme which is a fantastic way to join Hays Travel as a colleague who trains to become a Travel Consultant.
So, what would you, as a Travel Consultant at Hays Travel do? You will forge long-lasting relationships with our customers, partners and suppliers. We take our targets seriously, and we have fun with them! If you’ve got a competitive streak and want those uncapped bonuses that are always up for grabs, your monthly and daily targets will be your guiding lights.
You trust your knowledge and instincts on booking holidays. While you can take in the customers’ suggestions, do not hesitate to offer experiences that you think will blow them away.
Why should you really work for Hays Travel? There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
- A range of training programmes to help you progress personally and professionally.
- Strong recognition and promotion opportunities.
- Opportunities to travel on educational trips.
- Discounts on booking your own holidays.
- Uncapped earning potential.
- Health care plan.
- Eyecare vouchers.
- Shopping discounts.
- Loyal service awards to celebrate important milestones.
- Recommend a friend bonus scheme.
- Smile Rewards – A personalised Mastercard loaded with daily & monthly cash booking incentives.
- A work environment that thrives on uplifting one another.
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security - You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
Travel Consultant - St Annes employer: Hays Travel Limited
Contact Detail:
Hays Travel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - St Annes
✨Tip Number 1
Familiarise yourself with Hays Travel's SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellent. Demonstrating how you embody these values during your interactions can set you apart from other candidates.
✨Tip Number 2
Leverage your social media skills to showcase your passion for travel. Share posts about your favourite destinations or travel tips, and engage with travel communities online to build a network that could benefit your application.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will highlight your exceptional communication skills and dedication to service.
✨Tip Number 4
Research the latest travel trends and popular destinations. Being knowledgeable about current travel options and customer preferences will demonstrate your commitment to the role and your ability to provide valuable insights to clients.
We think you need these skills to ace Travel Consultant - St Annes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Travel Consultant, focusing on your customer service skills and any relevant achievements. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of Hays Travel's values. Mention specific experiences that illustrate your ability to create memorable holidays and your commitment to excellent customer service.
Showcase Your Social Media Skills: Since the role requires an understanding of social media, include examples of how you've used social media in previous roles to promote offers or engage with customers. This will show that you can contribute to their marketing efforts.
Highlight Teamwork and Targets: Emphasise your ability to work as part of a team and your drive to achieve targets. Provide examples of how you've contributed to team success in previous positions, as this aligns with the company's focus on teamwork and achieving goals.
How to prepare for a job interview at Hays Travel Limited
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs. This will demonstrate that you genuinely care about creating memorable holidays for clients.
✨Highlight Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Discuss specific situations where you went above and beyond to meet a customer's needs, as this aligns with the company's focus on outstanding service.
✨Demonstrate Team Spirit
Since being a team player is crucial for this role, be ready to discuss how you've collaborated with colleagues in the past. Share instances where you contributed to team goals or supported others in achieving their targets.
✨Familiarise Yourself with Social Media
As social media plays a key role in promoting offers and engaging customers, brush up on your knowledge of various platforms. Be prepared to discuss how you would use social media to enhance customer engagement and generate sales leads.
