Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage system configurations and build workflows to enhance our CRM.
- Company: Perch Group leads the UK debt resolution industry with innovative technology and a customer-first approach.
- Benefits: Earn £25,000 plus up to 20% bonus, enjoy flexible hours, and access professional development opportunities.
- Why this job: Join a dynamic team focused on ethical debt resolution while developing valuable tech skills.
- Qualifications: Knowledge of HTML and SQL is essential; strong attention to detail and communication skills required.
- Other info: Roles available in Blackpool or Skipton; apply quickly as positions may close once filled.
The predicted salary is between 18000 - 30000 £ per year.
Perch Group are searching for Software Configuration Analysts. At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.
These roles are based at our Blackpool or Skipton offices.
About Our Team
Perch Group houses data-driven services spanning the entire debt lifecycle, including BPO services, debt collection, debt purchase, reconnection, and litigation services. Working as part of the Operational Transformation team, you will be managing configuration changes to our internal systems, ensuring they are planned and delivered in the agreed timelines.
You’ll make a major contribution by…
- System Configuration
- Designing and building workflows that move accounts through various stages, by using decisions, results and outcomes.
- Leveraging HTML and CSS skills to build and edit communication templates within the CRM system.
- Configurating forms and pages within the CRM to display different data to agents.
- Troubleshooting and resolution of issues within our CRM platforms.
- Testing of new configuration changes.
- Data Analysis & Reporting
- Developing and running SQL queries to move accounts where necessary.
- Using SQL to create reports that provide insights to the business.
- Collaboration & Communication
- Working closely with developers to discuss new features, progress updates, and testing of strategies and workflows.
- Providing system support and improvements based on business requirements.
You should apply for this role if you have…
- Knowledge of HTML and SQL is essential.
- Attention to detail and problem-solving skills.
- Good communication skills across all levels.
The Application Timeline
A first stage video call with the internal recruitment team (15 minute call). A face to face or video call with the hiring manager (45 minutes- 60 minutes). Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment. If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.
If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email.
What’s In It For You
£25,000 + up to 20% of your annual salary, paid as a bonus. These roles are based at our Blackpool or Skipton offices. 37.5 hours per week. We offer flexible working hours between our core hours of 8am- 6pm, Monday to Friday. The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation. And many more benefits to support your wellbeing and professional development.
We are an equal opportunities employer. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. At Perch, our strength lies in our team, their enthusiasm, and their passion for the business. Whether you’re looking to gain foundational skills in financial services, have a knack for customer service, or seek to expand your horizons, we likely have the perfect opportunity for you.
Junior Software Configuration Analyst employer: Perch Group
Contact Detail:
Perch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Software Configuration Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, particularly HTML and SQL. Consider building a small project or completing an online course to demonstrate your skills in these areas.
✨Tip Number 2
Prepare for the video call by practising common interview questions related to software configuration and data analysis. Think about how you can showcase your problem-solving skills and attention to detail through real-life examples.
✨Tip Number 3
Research Perch Group's approach to customer service and ethical debt resolution. Be ready to discuss how your values align with theirs during the interview, as cultural fit is often just as important as technical skills.
✨Tip Number 4
Network with current or former employees of Perch Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace Junior Software Configuration Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your knowledge of HTML and SQL, as these are essential for the role. Include any relevant experience that showcases your attention to detail and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Perch Group's mission and values. Emphasise your customer-centric approach and how your skills can contribute to their vision of ethical debt resolution.
Showcase Relevant Projects: If you have worked on projects involving system configuration or data analysis, be sure to mention them. Provide specific examples of how you used HTML, CSS, or SQL to achieve results.
Prepare for Interviews: Research common interview questions for software configuration roles and prepare your answers. Be ready to discuss your technical skills and how you would approach troubleshooting issues within CRM platforms.
How to prepare for a job interview at Perch Group
✨Showcase Your Technical Skills
Make sure to highlight your knowledge of HTML and SQL during the interview. Be prepared to discuss specific projects or experiences where you used these skills, as they are essential for the role.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, share examples of how you've successfully managed complex tasks or resolved issues in previous positions. This will show that you can handle the responsibilities of a Software Configuration Analyst.
✨Prepare for Collaboration Questions
Expect questions about teamwork and communication, as you'll be working closely with developers and other team members. Think of examples that demonstrate your ability to collaborate effectively and provide system support.
✨Research Perch Group's Values
Familiarise yourself with Perch Group's mission and values, especially their customer-centric approach. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
