UX Author

UX Author

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Create user interface content for health technology products, ensuring clarity and accessibility.
  • Company: Optum is a global leader in healthcare technology, improving lives through innovative solutions.
  • Benefits: Enjoy remote work flexibility, diverse culture, and opportunities for career growth.
  • Why this job: Make a real impact on health outcomes while collaborating with talented teams in a supportive environment.
  • Qualifications: Experience in content writing or user experience; passion for user-centric design is essential.
  • Other info: This is a contract role until December 2025, with potential travel to office sites.

The predicted salary is between 36000 - 60000 £ per year.

Here at Optum, we have a fantastic opportunity for a UX Author to join our highly capable and talented Product Experience & Design function on a rate contract inside IR35 until the end of December 2025. This is an exciting time to join us as a business as we continue to grow. We are looking for a UX Author to create content for our Health Analytics and Research & Life Sciences technology products to enable customers to navigate them. If you want to be part of a company where you are valued and a role that allows you to see your contribution come to life improving current and future health outcomes through big data analytics, then apply today!

Please note this is an inside IR35 day rate contract until the end of December 2025 and whilst this is a UK remote working role, there may be requirements to travel to office sites.

What you’ll do:

  • As a UX Author, you will be responsible for creating user interface content to help customers understand how to use and interact with Optum software products.
  • You will work on concepts within our products and translate these journeys into clear and concise content.
  • We’re looking for collaborators, who will work closely with Product Designers, Researchers and Engineers to understand the user needs and shape the context of the copy you’re creating.
  • You will create content that considers accessibility requirements to ensure copy is inclusive to all of our users.
  • This is a fantastic opportunity to create engaging and accurate copy for a variety of technology products that support the NHS and other medical organisations daily.
  • You will enjoy the support of the wider product design team and be provided with a writing style guide.
  • Be an advocate for the user experience impact of UX copy.
  • Maintain writing and style guidelines for the products’ UX and establish the best practices to follow.

Who you’ll be:

  • As a UX Author, we need you to have experience in writing content or an understanding of user experience.
  • You will have a passion for innovation and focusing your copy on user centric design principles.
  • You will be inquisitive, understanding the needs of our customers and internal stakeholders through collaboration.
  • Having worked in a fast-paced environment previously, you will have a proven record of being able to digest complex information into accessible and clear content.
  • Collaboration is essential; you will be able to demonstrate previous experience of engaging with cross-functional teams to provide guidance and deliver excellent content.
  • Technical skills we are looking for you to demonstrate include previous experience working on information architecture and user experience design projects.
  • Excellent written and verbal communication skills.
  • Knowledge of the healthcare domain would be advantageous but not essential to your success.

About Us:

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Equality, Diversity, and Inclusion:

At Optum, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do. Optum is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other.

UX Author employer: OptumUK

Optum is an exceptional employer that values innovation and collaboration, offering a supportive work culture where your contributions directly impact health outcomes through advanced technology. With a commitment to diversity and inclusion, comprehensive benefits, and ample opportunities for career development, you will thrive in a role that not only enhances your skills but also makes a meaningful difference in the lives of millions. Join us in a remote working environment that fosters growth and connection as we advance health equity on a global scale.
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Contact Detail:

OptumUK Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land UX Author

✨Tip Number 1

Familiarise yourself with the healthcare domain, even if it's not essential. Understanding the context in which Optum operates will help you create more relevant and impactful content. Research current trends and challenges in health analytics to demonstrate your knowledge during discussions.

✨Tip Number 2

Showcase your collaboration skills by preparing examples of past projects where you've worked with cross-functional teams. Highlight how your contributions improved user experience and how you adapted your writing based on feedback from designers and engineers.

✨Tip Number 3

Prepare to discuss your approach to accessibility in UX writing. Be ready to share specific strategies or techniques you've used to ensure your content is inclusive, as this aligns closely with the role's responsibilities at Optum.

✨Tip Number 4

Demonstrate your understanding of user-centric design principles by discussing how you've previously translated complex information into clear, concise content. Use examples that illustrate your ability to empathise with users and address their needs effectively.

We think you need these skills to ace UX Author

User Experience Writing
Content Creation
Information Architecture
User-Centric Design Principles
Collaboration Skills
Technical Writing
Accessibility Standards
Verbal Communication Skills
Analytical Skills
Attention to Detail
Understanding of Healthcare Domain
Ability to Simplify Complex Information
Adaptability in Fast-Paced Environments
Knowledge of Writing Style Guides

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a UX Author at Optum. Familiarise yourself with user experience principles and how they apply to content creation for technology products.

Tailor Your CV: Highlight your relevant experience in writing and user experience design. Emphasise any previous work with cross-functional teams and your ability to simplify complex information into clear content.

Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for user-centric design and innovation. Mention specific examples of how you've collaborated with designers and engineers to enhance user experiences.

Showcase Your Writing Skills: Include samples of your writing that demonstrate your ability to create engaging and accessible content. If possible, provide examples related to healthcare or technology to align with Optum's focus.

How to prepare for a job interview at OptumUK

✨Showcase Your UX Writing Skills

Prepare a portfolio that highlights your best UX writing samples. Make sure to include examples that demonstrate your ability to create clear, concise, and user-friendly content, especially in the healthcare domain if possible.

✨Understand the Product and Users

Research Optum's products and the specific needs of their users. Be ready to discuss how your writing can enhance user experience and make complex information more accessible.

✨Emphasise Collaboration Experience

Since collaboration is key for this role, be prepared to share examples of how you've successfully worked with cross-functional teams in the past. Highlight your ability to engage with designers, researchers, and engineers.

✨Familiarise Yourself with Accessibility Standards

As the role requires creating inclusive content, brush up on accessibility guidelines and be ready to discuss how you would ensure your writing meets these standards to cater to all users.

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