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For Companies At a Glance
- Tasks: Manage front desk duties and perform financial reconciliations during the night shift.
- Company: Join a global hotel network committed to responsible hospitality and positive guest experiences.
- Benefits: Enjoy free food, employee discounts, pension plans, and convenient transport links.
- Why this job: Be part of a team that values your contributions and fosters personal growth in a vibrant environment.
- Qualifications: Previous hotel experience is a plus, but not required; strong communication skills are essential.
- Other info: Embrace diversity and inclusion as we welcome talent from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Job Summary
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the night shift. This position involves managing front desk duties, performing financial reconciliations, and providing exceptional guest services. The ideal candidate will possess strong attention to detail and excellent communication skills, contributing to a welcoming atmosphere for all guests.
Responsibilities
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs.
- Provide outstanding guest services by addressing inquiries and resolving issues promptly.
- Maintain a clean and organised front desk area, along with hotel public space.
- Prepare reports for management detailing occupancy rates, revenue, and other key metrics.
- Handle phone calls with professionalism and courtesy, ensuring a positive experience for callers.
- Assist with any administrative tasks as required during the night shift.
Qualifications
Previous hotel experience is helpful, but not essential.
Benefits
- Canteen
- Company pension
- Discounted or free food
- Employee discount on hotels across the globe
- Free parking
- On-site parking
- Transport links
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Night Auditor employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the hotel industry, especially the specific operations of night auditors. Understanding the nuances of financial reconciliations and front desk management will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Night Auditor, you'll be interacting with guests, so showcasing your ability to handle inquiries and resolve issues will demonstrate your fit for the role.
✨Tip Number 3
Network with current or former employees of the hotel or similar establishments. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the hotel's commitment to responsible hospitality. This shows that you align with their values and are genuinely interested in contributing to their mission.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Night Auditor position. Tailor your application to highlight relevant skills and experiences.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience, especially in hospitality or customer service roles. Emphasise any relevant skills such as attention to detail and communication abilities.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with their vision of responsible hospitality and how you can contribute to creating a positive guest experience.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Auditor role.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Attention to Detail
As a Night Auditor, attention to detail is key. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped solve a problem or improve a process.
✨Demonstrate Excellent Communication Skills
Since you'll be interacting with guests and handling inquiries, practice articulating your thoughts clearly. Consider role-playing common scenarios you might encounter during the night shift.
✨Familiarise Yourself with Financial Processes
Understanding financial reconciliations is crucial for this role. Brush up on basic accounting principles and be ready to explain how you would handle discrepancies in financial reports.
✨Emphasise Your Customer Service Experience
Even if you don't have direct hotel experience, highlight any customer service roles you've held. Share stories that illustrate your ability to resolve issues and create a positive experience for customers.
