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For Companies At a Glance
- Tasks: Lead and manage core IT services while ensuring system stability and efficiency.
- Company: Join a dynamic organisation focused on delivering effective ICT services.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a collaborative work environment.
- Why this job: Be part of a transformative project and make a real impact in service delivery.
- Qualifications: Experience in Service Management and strong communication skills are essential.
- Other info: This is a permanent role based in Gloucester/Cheltenham with a salary up to £54,000.
The predicted salary is between 43200 - 57600 £ per year.
This role is responsible for managing and supporting the organisation’s core systems, including the transition to their new platform. It involves overseeing service performance, ensuring system stability, and working closely with internal teams, suppliers, and stakeholders to deliver effective ICT services.
What You’ll Be Doing:
- Lead and manage three core services.
- Set strategic direction and ensure alignment with organisational goals.
- Oversee the stability, efficiency, and availability of core systems.
- Support the transition to the new RMS platform.
- Collaborate with project and delivery teams to ensure smooth service integration.
- Engage with diverse stakeholders, partners, and suppliers.
- Provide expert consultation on service delivery and project implementation.
What We’re Looking For:
- Proven experience in a Service Management role.
- Strong stakeholder management and communication skills.
- Experience working with external partners and suppliers.
- Ability to lead through change and manage complex service transitions.
- Familiarity with records management systems (RMS) is desirable.
Information Technology Service Delivery Manager employer: Amtis - Digital, Technology, Transformation
Contact Detail:
Amtis - Digital, Technology, Transformation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest trends in IT service management. Understanding frameworks like ITIL can give you an edge, as it shows your commitment to best practices in service delivery.
✨Tip Number 2
Network with professionals in the field, especially those who have experience with records management systems. Engaging in conversations can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed service transitions in the past. Highlighting your experience will demonstrate your capability to handle the responsibilities of this role.
✨Tip Number 4
Research StudySmarter’s current projects and initiatives. Showing that you understand our mission and how you can contribute will make a strong impression during any discussions.
We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management and stakeholder engagement. Use specific examples that demonstrate your ability to lead through change and manage complex transitions.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Clearly outline how your skills and experiences align with the job requirements, particularly your experience with core systems and service delivery.
Highlight Relevant Skills: Emphasise your strong communication skills and experience working with external partners. Mention any familiarity you have with records management systems (RMS) to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Amtis - Digital, Technology, Transformation
✨Showcase Your Service Management Experience
Be prepared to discuss your previous roles in service management. Highlight specific examples where you successfully managed services, improved performance, or led transitions. This will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Stakeholder Engagement Skills
Since this role involves working closely with various stakeholders, be ready to share experiences that showcase your communication and relationship-building skills. Discuss how you've effectively engaged with partners and suppliers in past projects.
✨Demonstrate Change Management Abilities
The ability to lead through change is crucial for this position. Prepare to talk about times when you managed complex transitions or changes within an organisation. Focus on your approach and the outcomes achieved.
✨Familiarity with RMS
While familiarity with records management systems is desirable, if you have any experience with similar systems, make sure to mention it. If not, express your willingness to learn and adapt quickly to new technologies.
