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- Tasks: Manage projects from start to finish, ensuring smooth client onboarding.
- Company: Pontoon is an inclusive employment consultancy focused on enhancing workplace opportunities.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive team environment.
- Why this job: Join a dynamic banking team and make a real impact on client experiences.
- Qualifications: Looking for organised individuals with strong customer service and communication skills.
- Other info: This role offers potential for extensions and growth within the company.
The predicted salary is between 20400 - 47600 £ per year.
Duration: 12 months, extensions likely
Location: Chester/Hybrid (fully office based)
Salary: £34,000 per annum
Are you ready to take the next step in your career with an exciting opportunity in the banking industry? Our client is seeking a dynamic Project Coordinator to join their established team of Implementation Advisors. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional client experiences.
What You’ll Be Doing:
- End-to-End Project Management: Take ownership of projects from inception to resolution, ensuring a smooth onboarding process for clients.
- Research & Liaison: Conduct thorough research using various bank systems and collaborate with internal business partners to provide accurate responses to client inquiries.
- Client Communication: Respond to inquiries from clients and Sales partners, maintaining a high standard of customer service.
- Conflict Resolution: Proactively resolve conflicts while escalating any concerns that may impact the client experience.
Who We’re Looking For:
- The ideal candidate will be a highly organised individual with a knack for managing complex projects.
- Outstanding Customer Service Skills: A commitment to providing exceptional service to clients.
- Effective Communication: Excellent oral and written communication skills to build strong relationships with clients and internal stakeholders.
- Adaptability: An ability to thrive in a fast-paced, high-volume environment.
If you are enthusiastic about making a difference and ready to contribute to an established team, we want to hear from you!
How to Apply:
To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.
Pontoon is an equal opportunities employer and an employment consultancy.
Project Support Coordinator employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Support Coordinator
✨Tip Number 1
Familiarise yourself with project management methodologies such as Agile or Waterfall. Understanding these frameworks will help you speak the same language as the team and demonstrate your readiness to manage projects effectively.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled client inquiries or resolved conflicts in previous roles. This will highlight your ability to maintain high standards of service, which is crucial for this position.
✨Tip Number 3
Research the banking industry and the specific treasury products your potential employer offers. Being knowledgeable about their services will allow you to engage in meaningful conversations during interviews and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Project Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your project management experience and customer service skills. Use specific examples that demonstrate your ability to manage complex projects and deliver exceptional client experiences.
Showcase Communication Skills: In your application, emphasise your effective communication abilities. Provide examples of how you've successfully communicated with clients and internal stakeholders in previous roles.
Highlight Adaptability: Demonstrate your adaptability by including instances where you thrived in fast-paced environments. This could be through managing multiple projects or resolving conflicts efficiently.
Follow Application Instructions: Ensure you submit your application with an up-to-date CV as specified. Double-check for any additional requirements mentioned in the job description to avoid missing out on this opportunity.
How to prepare for a job interview at Pontoon Solutions
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with end-to-end project management. Highlight specific projects you've managed, focusing on how you ensured smooth onboarding processes and resolved any issues that arose.
✨Demonstrate Outstanding Customer Service
Since the role requires exceptional customer service skills, think of examples where you've gone above and beyond for clients. Be ready to explain how you handle inquiries and maintain high standards in client communication.
✨Prepare for Conflict Resolution Scenarios
Anticipate questions about conflict resolution. Prepare examples of past experiences where you successfully navigated conflicts, ensuring a positive outcome for clients while maintaining professionalism.
✨Research the Company and Role
Familiarise yourself with the banking industry and the specific treasury products your potential employer offers. This knowledge will help you ask insightful questions and demonstrate your enthusiasm for the role during the interview.
