Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Billing & Payments Team to support customers with payment processing and billing.
- Company: Pennon Water Services is a leading national business water retailer focused on customer service and sustainability.
- Benefits: Enjoy generous holidays, bonuses, health benefits, and a supportive work environment.
- Why this job: Be part of a progressive company that values diversity and offers ongoing development opportunities.
- Qualifications: Five GCSEs grade A-C or equivalent and excellent communication skills are essential.
- Other info: This role requires a DBS check and promotes a culture of belonging and inclusion.
The predicted salary is between 22000 - 29000 £ per year.
Pennon Water Services, t/a Source for Business is a national business water retailer delivering simple, accurate and timely billing to c. 100,000 customers through great customer service. We are committed to helping our customers lower water use and reducing costs. As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success.
We currently have an exciting opportunity available as a Payment Processing Administrator to join our team working in Bournemouth. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £26,227 per annum.
About the role: As our Payment Processing Technician you will work in the Billing & Payments Team within our operational department, providing administrative support to customers in relation to payment processing, credit control and the billing of accounts. The ideal candidate will have a strong administration background, with excellent communication skills to provide valuable customer support, to guide them through the billing process.
What you’ll be doing:
- You will ensure timely and accurate allocation of customer payments over several billing systems and suspense accounts.
- You’ll be managing your own case load to ensure contact is made in a timely manner and in line with agreed service level agreements.
- You’ll advise customers by email and telephone of payment allocation and request details and remittances.
- You will also provide administrative support in relation to billing of accounts, credit control and payment processing.
- You will escalate collection issues to prioritise problems/complaints to help enable prompt payments.
What we are looking for:
- A minimum of five GCSE’s grade A-C or equivalent.
- Evidence of excellent communication skills, both written and verbal along with listening and questioning skills.
- Demonstrate excellent levels of customer service and interpersonal skills.
- Adaptable to change in a flexible, fast-paced working environment.
- Evidence you are self-motivated and able to work with minimum supervision with a positive can-do attitude.
What’s in it for you: We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
- Generous holiday allowance plus bank holidays.
- A discretionary Bonus.
- Competitive Contributory Pension.
- Share-save Scheme.
- Various health benefits.
- Wellbeing support programmes.
- A range of Group Discounts.
- Cycle to Work Scheme.
- Financial support services.
- And plenty more!
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
- Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
- Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way.
- Be the Future - Embrace change. Drive Progress. Own the challenge.
Payment Processing Administrator employer: South West Water Limited
Contact Detail:
South West Water Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Processing Administrator
✨Tip Number 1
Familiarise yourself with the billing and payment processes specific to the water services industry. Understanding how these systems work will give you an edge during interviews, as you'll be able to discuss relevant scenarios and demonstrate your knowledge.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've successfully resolved customer issues in previous roles. This will show that you can handle the customer support aspect of the Payment Processing Administrator role effectively.
✨Tip Number 3
Research Pennon Water Services and their commitment to customer service and sustainability. Being able to speak about their values and how they align with your own will demonstrate your genuine interest in the company and the role.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage a caseload. Think of specific examples where you've successfully prioritised tasks and met deadlines, as this is crucial for the role's responsibilities.
We think you need these skills to ace Payment Processing Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Payment Processing Administrator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise your administrative background and any experience you have in customer service or payment processing. Use specific examples to demonstrate your communication skills and ability to manage workloads effectively.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working for Pennon Water Services and how you can contribute to their mission of providing excellent customer service.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at South West Water Limited
✨Showcase Your Communication Skills
As the role requires excellent communication, be prepared to demonstrate your verbal and written skills. Practice explaining complex concepts clearly and concisely, as you may need to guide customers through the billing process.
✨Highlight Your Organisational Abilities
The job involves managing a case load and ensuring timely contact with customers. Share examples from your past experiences where you successfully organised tasks or projects, showcasing your methodical approach.
✨Demonstrate Customer Service Excellence
Prepare to discuss situations where you provided outstanding customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate how you handled customer inquiries or complaints effectively.
✨Embrace Adaptability
This role is in a fast-paced environment, so be ready to discuss how you've adapted to changes in previous jobs. Share specific examples of how you managed unexpected challenges while maintaining a positive attitude.
