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For Companies At a Glance
- Tasks: Join our Metering team as an Operations Coordinator, handling calls and scheduling for field engineers.
- Company: M Group Energy delivers essential infrastructure services, focusing on renewable energy and customer satisfaction.
- Benefits: Enjoy 25 days annual leave, a pension scheme, online GP access, and retail discounts.
- Why this job: Be part of the net zero transition in a supportive, fun environment that values your growth.
- Qualifications: Experience in administration and strong customer service skills are essential; utilities knowledge is a plus.
- Other info: We celebrate diversity and support army veterans, fostering an inclusive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. As part of our team, you’ll be at the forefront of the transition to net zero, working with not just those around you, but across the Group - sharing learnings to deliver essential infrastructure services for life.
What will you be doing?
We’re looking for an Operations Coordinator to join our team in Perth, where you’ll be supporting our revenue protection business - Seeka. This role is 5 days a week in the office. This role involves call taking, and liaising with field engineers, managers, and customers for appointment booking. There will be a requirement to schedule work to the field engineers and input data into our database systems. Alongside this, there may be a requirement to be trained in warrant procedures and liaising with courts. As this is a varied administration role, it requires accuracy and accountability.
What You’ll Bring
- Experience working within an Administration role
- Strong customer service background
- Great organisational skills
- Utilities (Electricity & Gas) knowledge is desirable but not essential
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- 25 days annual leave plus bank holidays
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Operations Coordinator employer: Seeka
Contact Detail:
Seeka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Familiarise yourself with the energy sector, particularly in metering services. Understanding the basics of electricity and gas utilities will give you an edge during discussions and interviews.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will demonstrate your ability to handle the varied responsibilities of the Operations Coordinator position.
✨Tip Number 3
Showcase your customer service experience by sharing specific instances where you resolved issues or improved client satisfaction. This is crucial for a role that involves liaising with customers and field engineers.
✨Tip Number 4
Network with current or former employees of M Group Energy on platforms like LinkedIn. Engaging with them can provide insights into the company culture and values, which you can align with in your conversations.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Operations Coordinator position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise any previous administrative roles or customer service experience you have. Use specific examples to demonstrate your organisational skills and ability to manage multiple tasks effectively.
Showcase Your Skills: Mention any knowledge of utilities, particularly in electricity and gas, even if it's not essential. Highlight your strong communication skills, as liaising with field engineers and customers is a key part of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work for M Group Energy and how you can contribute to their mission of delivering essential infrastructure services.
How to prepare for a job interview at Seeka
✨Showcase Your Organisational Skills
As an Operations Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised schedules or managed appointments, especially in a busy environment.
✨Emphasise Customer Service Experience
Since the role involves liaising with customers and field engineers, highlight your customer service background. Share specific instances where you resolved issues or improved customer satisfaction, showcasing your communication skills.
✨Familiarise Yourself with Utilities Knowledge
While utilities knowledge isn't essential, having a basic understanding of electricity and gas services can set you apart. Do some research on the industry and be prepared to discuss how this knowledge could benefit your role.
✨Align with Company Values
M Group Energy values responsibility, openness, teamwork, and ambition. During the interview, reflect on these values and provide examples of how you've embodied them in your previous roles. This will show that you're a good cultural fit for the company.
