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- Tasks: Lead a team to deliver top-notch application support and improve processes.
- Company: Join one of Scotland's leading mutual financial organisations with a strong reputation.
- Benefits: Enjoy hybrid working, with 2 days in the office and great corporate perks.
- Why this job: Be part of a dynamic team that values innovation and customer experience.
- Qualifications: Experience in application support leadership and strong SQL skills are essential.
- Other info: Opportunity to work with life or pension products is a plus!
The predicted salary is between 43200 - 72000 £ per year.
Head Resourcing is proud to be working with one of Scotland’s leading mutual financial organisations, as they seek to recruit an experienced Application Support Manager to join their Glasgow-based technology team. This is a key leadership role within the business, overseeing the delivery of high-quality application support across a range of business-critical systems. The successful candidate will lead a small team, working closely with internal stakeholders, developers, and third-party vendors to ensure that software applications are stable, supported, and continually improved to meet business needs.
Key Responsibilities:
- Manage and lead the Application Support team, ensuring the effective handling of support requests across the organisation.
- Own and continuously improve support processes, prioritising the resolution of issues and the delivery of excellent service.
- Provide technical guidance and mentoring to team members, supporting their development and ensuring high performance.
- Act as the escalation point for complex incidents, liaising with internal technical teams and external vendors to ensure timely resolution.
- Oversee routine maintenance, monitoring, and support activities for key business applications.
- Work collaboratively with project teams and business users to support software changes, testing, and implementation.
- Ensure support documentation, procedures, and reporting are maintained and up to date.
- Champion best practices in application support, identifying opportunities for automation, efficiency, and improved customer experience.
Skills & Experience Required:
- Proven experience in an application support leadership or management role.
- Strong knowledge of application support methodologies and IT service delivery processes.
- Hands-on experience with SQL (Microsoft or Oracle) and supporting enterprise applications.
- Familiarity with SQL Server tools including Management Studio, SSIS, and SQL Agent.
- Excellent problem-solving skills and the ability to manage competing priorities effectively.
- Strong communication and stakeholder management skills, with a focus on service and delivery.
- Previous experience working with life or pension products is highly desirable.
- Knowledge of Sonata Financial Systems would be beneficial but is not essential.
Ways of working:
Hybrid 2 days per week onsite in Glasgow.
If this sounds like you we would like to hear from you.
Application Support Manager employer: Head Resourcing
Contact Detail:
Head Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Manager
✨Tip Number 1
Familiarise yourself with the specific application support methodologies and IT service delivery processes mentioned in the job description. This will not only help you understand the role better but also allow you to speak confidently about how your experience aligns with their needs during any discussions.
✨Tip Number 2
Brush up on your SQL skills, particularly with Microsoft or Oracle databases. Being able to demonstrate your hands-on experience with SQL Server tools like Management Studio, SSIS, and SQL Agent can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you've improved support processes or mentored team members, as these will resonate well with the hiring managers.
✨Tip Number 4
Research the company’s products, especially if they deal with life or pension products. Understanding their business model and how application support plays a role in their success will show your genuine interest and help you connect with the interviewers.
We think you need these skills to ace Application Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support leadership and management. Emphasise your knowledge of application support methodologies, IT service delivery processes, and any hands-on experience with SQL.
Craft a Compelling Cover Letter: In your cover letter, address the key responsibilities mentioned in the job description. Discuss how your previous roles have prepared you to manage and lead an application support team effectively.
Showcase Problem-Solving Skills: Provide specific examples in your application that demonstrate your problem-solving skills and ability to manage competing priorities. This will help illustrate your capability to handle complex incidents as described in the role.
Highlight Communication Skills: Since strong communication and stakeholder management skills are crucial for this role, include examples of how you've successfully collaborated with internal teams and external vendors in your past positions.
How to prepare for a job interview at Head Resourcing
✨Showcase Your Leadership Skills
As an Application Support Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and develop team members.
✨Demonstrate Technical Proficiency
Make sure you brush up on your SQL knowledge and be ready to discuss your hands-on experience with SQL Server tools. You might be asked technical questions, so being able to articulate your understanding of application support methodologies will be crucial.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples where you've successfully resolved complex incidents or improved support processes. This will show your ability to handle real-world challenges effectively.
✨Emphasise Stakeholder Management
Strong communication and stakeholder management skills are key for this role. Prepare to discuss how you've collaborated with various stakeholders in previous roles, particularly in managing expectations and delivering excellent service.
