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- Tasks: Join our team as Rail Support Staff, guiding and assisting passengers at Liverpool Central station.
- Company: Carlisle Support Services is a leading provider for major brands across the UK.
- Benefits: Enjoy competitive pay, pension scheme, health plans, and discounts through Fizz Benefits.
- Why this job: Gain valuable skills, work in a dynamic environment, and be part of a supportive team.
- Qualifications: Reliability, customer service experience preferred, and a friendly, professional attitude are essential.
- Other info: Shifts may vary, including early mornings and late nights; full training provided.
A competitive hourly rate of pay – paid monthly.
Access to Company Pension Scheme after qualifying period.
Health and Wellbeing Plans.
Wagestream - financial flexibility and instant access to earned and authorised wages.
Fizz Benefits – discounts, rewards, and benefits, helping you save money every day.
Employee Assistance Program.
Refer a Friend Scheme.
The role:
Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our Merseyrail team, working with our prestigious client. If this sounds like you, and you’re willing to learn new skills to develop your career, we promise to provide full training and all the support you’ll need to help you succeed.
Location: Base of Liverpool Central station but could be deployed to another station in the city centre including Moorfields.
Pay: £12.49 per hour.
Hours: Shifts will cover across 7 days a week that could include 05:30am starts or midnight finishes.
Your core responsibilities include but are not limited to:
- Providing guidance, information, and directing customers as a first point of contact.
- Delivering excellent customer service and knowledge.
- Assisting passengers with prams, luggage, etc., as required.
- Managing safety and security processes and procedures.
- Monitoring and controlling crowds.
- Ensuring safe entry and exit of passengers.
- Managing conflicts and resolving problems.
- Working effectively as part of a team.
What we are looking for:
- Reliable, punctual, flexible, and professional in appearance.
- Friendly, approachable, and professional demeanor.
- Enthusiastic and motivated to excel.
- Experience in customer service or a related role is preferred.
- Ability to interact positively with clients and customers.
Successful candidates will need to provide original documentation for screening and vetting, such as passport, driving licence, recent utility bill, HMRC letter, bank statement, payslip, birth certificate, or share code.
About us:
Join a market-leading support services provider serving major brands like Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and more. Carlisle employs over 5,000 staff across the UK, delivering services at renowned sites and critical infrastructure. Apply today to start an exciting career with opportunities for recognition and progression to help you reach your potential.
Equality, Diversity, and Inclusion:
We are committed to promoting equality, diversity, and inclusion in all aspects of employment and recruitment, judging individuals solely on merit and ability.
Rail Support Staff employer: Carlisle Support Services
Contact Detail:
Carlisle Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Support Staff
✨Tip Number 1
Familiarise yourself with the Merseyrail network and its services. Understanding the routes, schedules, and key stations will not only help you in interviews but also demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight any previous customer service experience during your conversations. Being able to share specific examples of how you've handled difficult situations or provided excellent service can set you apart from other candidates.
✨Tip Number 3
Show your flexibility and willingness to work varied shifts. Since the role requires early starts and late finishes, expressing your readiness to adapt to different schedules can make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss teamwork and conflict resolution. As the role involves managing crowds and assisting passengers, being able to articulate your ability to work well in a team and resolve issues effectively will be crucial.
We think you need these skills to ace Rail Support Staff
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the core responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Carlisle Support Services is looking for.
Highlight Relevant Experience: If you have experience in customer service or related roles, make sure to emphasise this in your CV and cover letter. Provide specific examples of how you've successfully interacted with customers or resolved conflicts.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Mention your willingness to learn new skills and your motivation to excel in a team environment, as these traits are highly valued by Carlisle Support Services.
Prepare Required Documentation: Ensure you have all necessary documents ready for screening and vetting, such as your passport, driving licence, and recent utility bill. Mention in your application that you can provide these documents upon request.
How to prepare for a job interview at Carlisle Support Services
✨Show Enthusiasm for the Role
Make sure to express your excitement about the position and the company. Rail Support Staff play a crucial role in customer service, so demonstrating your passion for helping others will resonate well with the interviewers.
✨Highlight Relevant Experience
If you have previous experience in customer service or similar roles, be sure to discuss it. Share specific examples of how you've successfully handled customer interactions or resolved conflicts, as this will showcase your suitability for the role.
✨Demonstrate Flexibility and Reliability
Given the shift patterns and the need for punctuality, emphasise your reliability and willingness to work flexible hours. Mention any past experiences where you’ve had to adapt to changing schedules or environments.
✨Prepare Questions About the Role
Come prepared with thoughtful questions about the job and the company. This shows that you are genuinely interested in the position and helps you assess if it's the right fit for you. Ask about training opportunities or team dynamics to demonstrate your eagerness to learn and grow.
