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For Companies At a Glance
- Tasks: Lead a team to ensure excellent customer service and operational efficiency.
- Company: Join Tim Hortons, a global coffee leader with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of a dynamic team in a rapidly expanding company with a focus on customer satisfaction.
- Qualifications: Previous restaurant management experience is preferred; strong communication skills are essential.
- Other info: Flexibility to work various shifts, including weekends and holidays, is required.
The predicted salary is between 27360 - 31200 £ per year.
Location: CA11 8HW
Salary: Up to £13.00 + Bonus Scheme
Join Our Growing Team!
Tim Hortons is expanding in the UK and we are looking for enthusiastic individuals to join us! With a rich history in Canada and over 5,000 restaurants worldwide, we serve over 2 billion cups of coffee annually. We plan to open hundreds of new locations in the UK over the next decade.
We prioritize customer satisfaction and are currently hiring a Restaurant Shift / Floor Manager on a permanent basis. In this role, you will be part of a team that maintains our brand’s excellence. We offer a competitive salary and opportunities for career growth.
Ideal candidates are outgoing, experienced in restaurant or quick service environments, and possess excellent communication skills. Flexibility to work various shifts, including mornings, evenings, weekends, and holidays, is essential.
Key Responsibilities- Customer Service: Lead by example, prioritize customer satisfaction, and ensure operational efficiency through staff scheduling and store walk-throughs.
- People Management: Foster team suggestions and concerns, provide performance feedback, and promote a respectful, inclusive workplace.
- Driving Sales: Understand sales trends, ensure proper product merchandising, and coach staff on upselling techniques.
- Operations: Manage KPIs, oversee stock, maintenance, and safety standards, and ensure smooth opening and closing procedures.
- Previous restaurant management experience.
- Flexible, disciplined, and team-oriented approach.
- Experience in food service is advantageous but not essential.
- Strong numeracy and literacy skills.
- Commitment to food hygiene and safety standards.
- Experience handling customer complaints.
Restaurant Shift / Floor Manager employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you demonstrate your alignment with their goals during the interview.
✨Tip Number 2
Prepare examples from your previous experience that showcase your leadership skills and ability to manage a team effectively. Highlight situations where you improved customer satisfaction or drove sales, as these are key responsibilities of the role.
✨Tip Number 3
Be ready to discuss how you handle customer complaints and ensure a positive dining experience. This is crucial for a Restaurant Shift / Floor Manager, so having specific examples will set you apart.
✨Tip Number 4
Show your flexibility and willingness to work various shifts by mentioning your availability during the interview. This demonstrates your commitment to the role and aligns with the company's needs for staffing.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant management or quick service environments. Emphasise your leadership skills and any specific achievements that demonstrate your ability to drive sales and manage a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the restaurant industry. Mention why you want to work for Tim Hortons specifically and how your values align with their commitment to customer satisfaction.
Highlight Flexibility: In your application, clearly state your availability to work various shifts, including weekends and holidays. This is crucial for the role, so make it easy for them to see that you can meet their scheduling needs.
Showcase Communication Skills: Since excellent communication is key for this position, provide examples in your application of how you've successfully managed teams or resolved customer complaints in the past. This will demonstrate your capability to foster a respectful and inclusive workplace.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
As a Restaurant Shift / Floor Manager, your role revolves around customer satisfaction. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to maintaining the brand's excellence.
✨Highlight Your Leadership Skills
Discuss your experience in managing teams and fostering a positive work environment. Share specific instances where you successfully handled team dynamics or resolved conflicts, as this will showcase your ability to lead and motivate staff effectively.
✨Demonstrate Your Understanding of Sales Trends
Familiarise yourself with basic sales metrics and trends relevant to the restaurant industry. Be ready to discuss how you can drive sales through effective merchandising and upselling techniques, as this is a key responsibility of the role.
✨Prepare for Operational Questions
Expect questions about managing KPIs, stock control, and safety standards. Brush up on your knowledge of food hygiene regulations and operational procedures, as demonstrating your understanding of these areas will be crucial for the interview.
