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- Tasks: Operate telephony software and manage emergency calls in a fast-paced environment.
- Company: Join NHS Scotland, a leader in healthcare committed to equality and diversity.
- Benefits: Enjoy flexible hours, training opportunities, and enhancements for out-of-hours shifts.
- Why this job: Make a real impact by connecting callers to vital services while developing essential skills.
- Qualifications: Excellent communication skills and a willingness to learn are essential; no prior experience required.
- Other info: This role includes working weekends and requires compliance with healthcare conduct standards.
The predicted salary is between 24000 - 36000 £ per year.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
The successful candidate will be supported to develop skills and competencies which will allow them to operate telephony software, deal with emergency calls (cardiac arrests, fires, intruders, etc.), and to achieve a level of knowledge of all areas/sites within NHS Tayside to connect callers to appropriate people/departments. You will also be required to work with several software packages relevant to the post, for which training will be provided. An excellent telephone manner and communication skills are essential.
Switchboard Services is a 24/7/365 department, and you will be required to work out of hours as part of the rota, with enhancements paid accordingly. The post will be based at Switchboard Services, Ninewells Hospital. Hours of work: 27.87 hours per week, averaged over a 4-week roster. The post includes out-of-hours shifts (including weekends).
You will be required to comply with the Code of Conduct for Healthcare Support Workers in Scotland throughout your employment.
Please note: This post does not meet Home Office Guidelines for Sponsorship/Skilled Worker Visa. Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.
Additional Information For Candidates: You should apply for this post by completing the application process on Jobtrain. DO NOT upload a CV as it will not be used for shortlisting purposes. Posts close at midnight on the indicated date.
For help to complete an application on Jobtrain, please follow this link: To view our accessibility statement, please follow this link: If you wish to participate in the Job Interview Guarantee Scheme and have been invited to interview, please contact the Hiring Manager as detailed in the advert to discuss any special requirements you will need to attend the interview. Please ensure your email address is entered accurately, as our correspondence is primarily via email. Check your email regularly (including junk folders) and your Jobtrain account for updates.
For system support, contact the Jobtrain Candidate Support Hub. We recommend using the Internet Browsers "Google Chrome" or "Microsoft Edge" when using Jobtrain. Once submitted, your application cannot be amended. Some vacancies are for internal candidates only. If employed by NHS Tayside, update your Jobtrain profile accordingly.
Switchboard Operator employer: NHS Tayside
Contact Detail:
NHS Tayside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
Familiarise yourself with the telephony software commonly used in healthcare settings. Understanding how these systems work will give you a head start and show your initiative during the interview.
✨Tip Number 2
Practice your telephone manner by role-playing emergency call scenarios with friends or family. This will help you develop the calm and clear communication skills needed for handling high-pressure situations.
✨Tip Number 3
Research NHS Tayside and its various departments. Knowing the layout and functions of different areas will enable you to connect callers more efficiently, demonstrating your commitment to the role.
✨Tip Number 4
Reach out to Lisa Midwinter, the Switchboard Manager, for an informal chat about the role. This not only shows your enthusiasm but also gives you insights that could be beneficial during the application process.
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Switchboard Operator at NHS Scotland. Familiarise yourself with the skills required, such as excellent communication and telephone manners, as well as the ability to handle emergency calls.
Follow Application Instructions: Pay close attention to the application instructions provided in the job description. Remember, you should not upload a CV as it will not be used for shortlisting purposes. Instead, focus on completing the application process on Jobtrain as specified.
Highlight Relevant Skills: In your application, emphasise any relevant experience or skills that align with the job requirements. Mention your ability to work with telephony software, handle emergency situations, and your commitment to providing excellent customer service.
Check Your Email Regularly: After submitting your application, keep an eye on your email for updates from NHS Scotland. Ensure your email address is entered correctly and check your junk/spam folder to avoid missing any important communications regarding your application status.
How to prepare for a job interview at NHS Tayside
✨Research NHS Scotland
Before your interview, take some time to learn about NHS Scotland's values and commitment to equality and diversity. Understanding their mission will help you align your answers with their goals and demonstrate your genuine interest in the organisation.
✨Practice Your Telephone Skills
As a Switchboard Operator, excellent telephone manners are crucial. Practise speaking clearly and confidently over the phone. You might even want to role-play common scenarios, such as handling emergency calls, to prepare yourself for the types of situations you may encounter.
✨Familiarise Yourself with Telephony Software
Although training will be provided, having a basic understanding of telephony software can give you an edge. Research common systems used in healthcare settings and be ready to discuss how you would adapt to new technologies during the interview.
✨Prepare for Shift Work Questions
Since this role involves out-of-hours shifts, be prepared to discuss your availability and flexibility. Think about how you manage work-life balance and be ready to explain how you can commit to the rota while maintaining your well-being.
