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- Tasks: Join us as a Member Services Officer, providing top-notch customer service and handling member enquiries.
- Company: Cash Box Credit Union is a community-focused financial institution dedicated to serving our members.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a hybrid working policy for flexibility.
- Why this job: Be part of a supportive team, learn valuable skills, and make a positive impact in the community.
- Qualifications: A confident attitude and willingness to learn; customer service experience is a plus but not required.
- Other info: Work remotely most of the week with occasional office days; training provided for new hires.
The predicted salary is between 14213 - 14908 £ per year.
Contract Type: Permanent
Salary: Grade D. SCP 7 £14,213 SCP 10 £14,908
Hours: 20 hours per week
Location: Denton Office, Denton Town Hall, Denton, M34 2AP
Cash Box Credit Union operates a Hybrid working policy, with employees working part of the week remotely and part of the week in the office.
Assessment Date: Week commencing 14th July 2025 at Tameside One, Ashton-under-Lyne
The Role
Cash Box Credit Union is looking to recruit an enthusiastic Member Services Officer to join our team to provide excellent customer service to our members. The successful candidate will handle all member enquiries including face to face, telephone, instant messaging and email enquiries. Carry out general administration duties including processing new applications (loans & savings) and maintaining up to date records and represent the organisation at external events as required.
About you
We are looking for someone with a confident and helpful manner, with a willingness to learn and with a positive attitude to change. Previous experience of working with customers and working within the financial services sector would be beneficial but is not essential.
Why work for us?
In return, we offer a competitive salary, membership of the Greater Manchester Pension Fund, which is a Local Government Pension Scheme and much more.
- 25 days Annual Leave Entitlement
This position is subject to Basic Disclosure Procedures.
For an informal discussion regarding the post, please ring Lindsey Campbell, Assistant General Manager on 0161 342 3265.
Please return completed application forms to lindsey.campbell@tameside.gov.uk.
Member Services Officer - Cash Box Credit Union NEW Cash Box Credit Union Posted today Tameside[...] employer: Tameside Integrated Care Partnership
Contact Detail:
Tameside Integrated Care Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Officer - Cash Box Credit Union NEW Cash Box Credit Union Posted today Tameside[...]
✨Tip Number 1
Familiarise yourself with the services offered by Cash Box Credit Union. Understanding their products, such as loans and savings options, will help you engage confidently with potential members during your interview.
✨Tip Number 2
Prepare to demonstrate your customer service skills. Think of specific examples from your past experiences where you successfully handled customer inquiries or resolved issues, as this role heavily relies on excellent member interaction.
✨Tip Number 3
Research the financial services sector, especially any recent trends or changes that may affect credit unions. Showing your knowledge about the industry can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your adaptability and willingness to learn. Since the role involves hybrid working and adapting to new processes, highlighting your flexibility and eagerness to grow will resonate well with the hiring team.
We think you need these skills to ace Member Services Officer - Cash Box Credit Union NEW Cash Box Credit Union Posted today Tameside[...]
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Member Services Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples of your customer service experience and how you can contribute positively to Cash Box Credit Union.
Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to the role, such as communication, problem-solving, and any experience in financial services. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tameside Integrated Care Partnership
✨Research the Organisation
Before your interview, take some time to learn about Cash Box Credit Union. Understand their mission, values, and the services they offer. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Customer Service Scenarios
As a Member Services Officer, you'll be dealing with various member enquiries. Think of examples from your past experiences where you provided excellent customer service or resolved conflicts. Be ready to discuss these during the interview.
✨Show Enthusiasm and Positivity
The job requires a confident and helpful manner. During the interview, let your enthusiasm shine through. A positive attitude towards learning and adapting to changes will make a great impression on the interviewers.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This could be about the team dynamics, training opportunities, or the hybrid working policy. It shows that you're engaged and thinking about how you can fit into the organisation.
