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- Tasks: Support retirement living by assisting customers and managing daily operations across multiple schemes.
- Company: Join Riverside, a leading not-for-profit housing association enhancing lives for over 90 years.
- Benefits: Enjoy competitive pay, flexible hours, 28 days holiday, and investment in your personal development.
- Why this job: Make a real difference in the community while working in a supportive and inclusive environment.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Riverside values diversity and offers guaranteed interviews for applicants with disabilities.
The predicted salary is between 20600 - 28600 £ per year.
Contract Type: Permanent
Salary: £25,673.65 per annum (pro rata)
Working Hours: Part time 30 hours per week
Working Pattern: Monday to Friday - 8:30am - 3pm
Location: Bushell Court CH43 1UX and working across Ormerod Court CH63 7RZ & Acorn Close CH63 8RH across the Wirral area
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Retirement Living Assistant:
- You will be working across multiple schemes within the Wirral area and you will be the initial point of contact for customers & contractors.
- You will be responsible for monitoring the PIRs, accounting for customers' welfare and completing all Health & Safety assessments across your schemes.
- You will facilitate customer meetings and customer engagement activities, ensuring all communications have been recorded on our Internal systems.
- You will also be expected to cover if staff are on Annual leave/Sickness.
- There are 12 schemes on the Wirral/South Wirral patch and you will be the main point of contact for customers and external partners.
- You will act as an initial point of contact both on the phone and in the reception area, ensuring a professional and supportive approach is maintained.
- You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality.
About You:
- Experience of working in a customer focused environment
- Strong communication skills
- Previous experience of working with vulnerable and/or older people
- Excellent computer skills including proficiency in Microsoft Office
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working With Us, You’ll Enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays (pro rata)
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity And Inclusion At Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.
Role Profile:
- Act as an initial point of reference on the phone or in a reception area as required.
- Assist in the provision of comprehensive housing management including working with tenancy agreements.
- Carry out day to day office administration functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld.
- Report repairs and maintenance needs on behalf of the customer following agreed procedures.
- Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc.
- Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
- Ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times.
- Promote and encourage a high level of customer involvement, consultation and communication.
- Monitor standards of maintenance and cleanliness by conducting regular site inspections.
- Have the ability to use appropriate IT systems and maintain professional and timely records.
- Adhere to agreed Riverside’s safeguarding policies and procedures in every aspect of service delivery.
- Monitor and meet relevant health and safety standards in properties.
- Monitor the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective.
- Work with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
- Travel, within a reasonable distance, to provide cover to other schemes as required.
- Ensure compliance with Riverside’s Equality and Diversity policy in respect of employment and service delivery.
- Understand your role in the organisation and be accountable for your contribution to service delivery within Retirement Living and the organisation.
- Understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
- Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support.
- Any other relevant duties as required by the designated manager.
Essential Knowledge, Skills and Experience:
- Experience working in a Customer Focused environment.
- Excellent Communication Skills.
- Experience of working with vulnerable and older people.
- Flexible and responsive attitude.
- Demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.
Desirable:
- Formal care, support or housing qualification.
- A full, clean driving licence.
About Us:
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Our Values and Behaviours: Creating an Inclusive Environment.
Retirement Living Assistant employer: Riverside
Contact Detail:
Riverside Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Living Assistant
✨Tip Number 1
Familiarise yourself with Riverside's values and mission. Understanding their commitment to enhancing the everyday for customers will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Riverside, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your customer service skills, particularly in working with vulnerable or older individuals. This will help you illustrate your suitability for the Retirement Living Assistant position.
✨Tip Number 4
Research the Wirral area and the specific schemes you'll be working across. Being knowledgeable about the local community and its needs can set you apart as a candidate who is genuinely invested in making a difference.
We think you need these skills to ace Retirement Living Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-focused roles, especially any work with vulnerable or older people. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Riverside's mission. Mention how your values align with theirs and provide examples of how you can contribute to their goals.
Highlight Communication Skills: Since strong communication skills are essential for this role, include examples of how you've effectively communicated with customers or colleagues in previous positions. This could be through face-to-face interactions, phone calls, or written correspondence.
Showcase IT Proficiency: Mention your proficiency in Microsoft Office and any other relevant IT systems. If you have experience with specific software used in care and support, be sure to include that as well.
How to prepare for a job interview at Riverside
✨Show Your Customer Focus
As a Retirement Living Assistant, you'll be the first point of contact for customers. Highlight your experience in customer service and how you've positively impacted clients in previous roles. Be ready to share specific examples that demonstrate your commitment to customer satisfaction.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your ability to engage with both customers and colleagues.
✨Demonstrate Empathy and Understanding
Working with vulnerable and older people requires a compassionate approach. Prepare to discuss how you've handled sensitive situations in the past, showing your ability to empathise and provide support. This will help convey your suitability for the role.
✨Familiarise Yourself with Health and Safety Standards
Since the role involves monitoring health and safety standards, it's beneficial to have a basic understanding of these regulations. Research common health and safety practices in housing management and be prepared to discuss how you would ensure compliance in your role.
