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- Tasks: Manage and enhance ITSM modules, ensuring robust service delivery.
- Company: Join a leading consultancy known for its innovative solutions.
- Benefits: Enjoy remote work flexibility and competitive pay rates.
- Why this job: Be part of a dynamic team making an impact in tech support.
- Qualifications: Experience with BMC Remedy version 20.02 and ITSM processes required.
- Other info: Open to diverse candidates; apply even if you don't meet all criteria.
Location: Remote (UK based)
Salary/Rate: £454-554 Inside IR35
Start Date: 28/08/2025
Job Type: Initial 6 Month Contract
Company Introduction:
We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for a skilled Remedy Consultant to provide comprehensive technical support and configuration expertise across BMC Remedy version 20.02.
Job Responsibilities/Objectives:
- The successful candidate will manage and enhance a range of ITSM modules and ensure robust service delivery within both production and non-live environments.
- Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management).
- Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment.
- Managing CMDB data model and Asset / CI Audit Log.
- Experience undertaking daily checks.
- Experience in the management and resolution of Remedy Incident.
- Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB.
- Experience of Asset Management.
- Create and/or update Remedy documentation to comply with software lifecycle methodologies.
- Integration of Remedy with external reporting systems.
- Desirable - experience generating reports from multiple Remedy sources.
- Desirable - experience with direct database query technologies.
- Experience supporting all stages of the Software Development Lifecycle (SDLC).
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
Disclaimer: Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Consultant - Square One Resources employer: Square One Resources
Contact Detail:
Square One Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consultant - Square One Resources
✨Tip Number 1
Familiarise yourself with BMC Remedy version 20.02 and its key modules like Incident, Problem, and Change Management. Having a solid understanding of these areas will help you speak confidently about your experience during any discussions.
✨Tip Number 2
Network with professionals in the ITSM field, especially those who have worked with BMC Remedy. Engaging in relevant forums or LinkedIn groups can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed and resolved incidents using Remedy. Real-life scenarios can demonstrate your problem-solving skills and technical expertise effectively.
✨Tip Number 4
Stay updated on the latest trends and updates in IT service management and BMC Remedy. Showing that you're proactive about your professional development can set you apart from other candidates.
We think you need these skills to ace Consultant - Square One Resources
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with BMC Remedy, especially version 20.02. Focus on your skills in ITSM modules like Incident, Problem, and Change Management, as well as any experience with Asset Management.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job responsibilities outlined in the description. Mention your technical support experience and how you have managed Remedy modules in previous roles.
Showcase Relevant Projects: If you've worked on projects involving the integration of Remedy with external systems or generating reports from multiple sources, be sure to include these examples in your application. This will demonstrate your hands-on experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a consultant role.
How to prepare for a job interview at Square One Resources
✨Know Your Remedy Modules
Make sure you have a solid understanding of the specific ITSM modules mentioned in the job description, such as Service Level Management and Incident Management. Be prepared to discuss your experience with these modules and how you've used them in past roles.
✨Demonstrate Technical Expertise
Since the role requires technical support and configuration expertise, be ready to showcase your knowledge of BMC Remedy version 20.02. You might want to prepare examples of how you've managed or enhanced ITSM modules in previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage incidents. Think of specific situations where you successfully resolved issues within the Remedy Suite and be ready to explain your thought process.
✨Showcase Your Documentation Skills
The job involves creating and updating Remedy documentation, so be prepared to discuss your experience with documentation practices. Highlight any methodologies you've followed and how you ensure compliance with software lifecycle standards.
