Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests and manage their arrivals and departures with a smile.
- Company: Join Fortnum and Mason, a historic brand known for exceptional service since 1707.
- Benefits: Enjoy competitive pay, discounts, paid holidays, and career growth opportunities.
- Why this job: Be part of a diverse team creating joyful experiences in a prestigious environment.
- Qualifications: No specific experience required, just a friendly attitude and a passion for service.
- Other info: Opportunities for additional leave and gifts after five years of service.
The predicted salary is between 24000 - 36000 £ per year.
Fortnum and Mason, founded in London’s Piccadilly in 1707, is renowned for extraordinary food, exceptional service, and creating joyful experiences. We are seeking a Retail Doorperson to enhance our guest experience.
Responsibilities include:
- Managing guest arrivals and departures, ensuring a welcoming experience
- Handling requests, queries, comments, and complaints courteously
- Greeting guests arriving by car or taxi, assisting with luggage as needed
- Arranging taxis and providing directions, promoting Fortnum’s services
- Maintaining a professional appearance in line with company standards
Benefits include:
- Competitive salary plus paid overtime
- Discretionary annual bonus up to 5%
- Store and restaurant discounts
- Subsidised staff restaurant
- 28 days paid holiday including bank holidays, plus birthday and wellbeing days
- Career development opportunities
- Invitations to staff sales and events
- Additional leave and gifts after 5 years of service
Our Commitment:
We value diversity and inclusivity, fostering a respectful environment for all employees. Our team has received awards for excellence across various sectors.
Retail Doorperson | Guest Experience employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Doorperson | Guest Experience
✨Tip Number 1
Familiarise yourself with Fortnum and Mason's history and values. Understanding their commitment to exceptional service will help you convey your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, demonstrating your ability to handle guest queries and complaints will set you apart.
✨Tip Number 3
Network with current or former employees of Fortnum and Mason. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. As a Retail Doorperson, you'll need to manage various guest requests, so being able to demonstrate these qualities will make you a strong candidate.
We think you need these skills to ace Retail Doorperson | Guest Experience
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Retail Doorperson. Highlight your relevant experience in guest services and how you can enhance the guest experience.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the role. Emphasise any previous roles in hospitality or customer service, and include specific examples of how you've managed guest interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention why you want to work at Fortnum and Mason specifically, and how your values align with their commitment to diversity and inclusivity.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a guest-facing role.
How to prepare for a job interview at Fortnum & Mason
✨Showcase Your Customer Service Skills
As a Retail Doorperson, your primary role is to enhance the guest experience. Be prepared to share examples of how you've successfully managed guest interactions in the past, especially in challenging situations.
✨Dress to Impress
Fortnum and Mason values a professional appearance. Make sure to dress smartly for your interview, reflecting the company's standards. This shows that you understand the importance of presentation in a customer-facing role.
✨Know the Company
Research Fortnum and Mason's history, values, and services. Being knowledgeable about the company will not only impress your interviewers but also help you answer questions more effectively and demonstrate your enthusiasm for the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific guest scenarios. Think through potential situations you might face as a Retail Doorperson and prepare thoughtful responses that highlight your problem-solving skills and commitment to excellent service.
