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- Tasks: Lead a vibrant community, organise events, and provide top-notch customer service.
- Company: Join McCarthy Stone, the UK's leading retirement living provider, dedicated to enhancing lives.
- Benefits: Enjoy flexible hours, generous leave, and perks like discounted gift cards and eGifts.
- Why this job: Make a real impact on residents' lives while working in a supportive and inclusive environment.
- Qualifications: Customer service experience and excellent communication skills are essential; training provided.
- Other info: This is a full-time, entry-level role with opportunities for personal growth and development.
The predicted salary is between 18000 - 24000 £ per year.
Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events?
McCarthy Stone is the leading UK retirement living provider. We are looking for a House Manager (FTC 9 months) to lead their estate at Waveney Place, Harleston, Suffolk.
Hours: 30 hours per week Monday to Friday, working throughout the year.
Salary: £21,490.34 ACTUAL plus benefits and bonus
Benefits:
- Group personal pension
- Life assurance
- Employee Assist Scheme
- Flexible working hours
- Generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays)
- Entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets
About The Role Of a House Manager
We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles.
Some of the House Manager duties within this role include:
- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front of house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
- Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners issues with sensitivity and understanding the need for confidentiality and respect for their privacy.
- Managing the development - gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment.
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
The Successful Candidate Will Have The Following Key Competencies:
- Excellent communication skills with a real “can do” attitude.
- Extensive experience in a professional customer service orientated position.
- A professional approach with high quality standards.
- Thrives in a busy and varied role, where every day will be different.
- Be resilient and can problem solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you’ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.
McCarthy Stone celebrates diversity and promotes equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship.
About Us
As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!
House Manager employer: McCarthy Stone
Contact Detail:
McCarthy Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager
✨Tip Number 1
Familiarise yourself with McCarthy Stone's values and mission. Understanding their commitment to enhancing the quality of life for homeowners will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of McCarthy Stone. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the House Manager position.
✨Tip Number 3
Prepare examples from your past experiences that showcase your customer service skills and ability to manage multiple tasks. Highlighting specific situations where you've excelled in these areas will make you stand out as a candidate.
✨Tip Number 4
Research common challenges faced by House Managers in retirement communities. Being able to discuss potential solutions or strategies during your interview will demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant management skills. Use specific examples that demonstrate your ability to multitask and solve problems effectively, as these are key competencies for the House Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your enthusiasm for working in a retirement living environment. Mention how your previous experiences align with the responsibilities of the House Manager position at McCarthy Stone.
Highlight Relevant Skills: Emphasise your communication skills and any experience you have in event coordination or community management. Make sure to mention your computer literacy, especially with Microsoft Word and Outlook, as this is important for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a House Manager.
How to prepare for a job interview at McCarthy Stone
✨Showcase Your Customer Service Skills
As a House Manager, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond to assist customers or resolve issues. This will demonstrate your commitment to high-quality service.
✨Demonstrate Your Organisational Abilities
The role involves multi-tasking and event coordination. Be ready to discuss how you've successfully managed multiple responsibilities in previous roles. Highlight any events you've organised and the positive outcomes they had.
✨Emphasise Your Communication Skills
Effective communication is crucial in this position. Practice articulating your thoughts clearly and confidently. You might also want to prepare for questions about how you handle difficult conversations with residents or their families.
✨Familiarise Yourself with Health and Safety Protocols
Having an awareness of basic health and safety is advantageous. Brush up on relevant regulations and be prepared to discuss how you would ensure a safe environment for homeowners. This shows your proactive approach to their wellbeing.
