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- Tasks: Welcome guests, handle check-ins/outs, and provide excellent customer service.
- Company: Join a vibrant hotel team that values creativity and fun in hospitality.
- Benefits: Enjoy flexible shifts, free meals, discounts, and a £500 refer-a-friend scheme.
- Why this job: Be part of a playful culture that encourages authenticity and memorable guest experiences.
- Qualifications: No specific qualifications required; just bring your friendly personality!
- Other info: Follow us on Instagram for a glimpse into our exciting team culture.
Be a Guest Relations Assistant but most importantly be you! At our hotel, we want our people to be themselves. Join our team and enjoy these benefits:
- Monthly service payments and monthly pay
- Free parking for team members
- Full-time role, working 5 days out of 7, including weekends, with flexible shifts
- Complimentary meals by our chefs when on duty
- Progression and training opportunities across Kaleidoscope Collection
- Cash savings benefits and wellbeing support for you and your family
- Discounts on dining, drinking, and sleeping at all our properties
- Discounts on local gyms and hospitality services (and tattoos!)
- £500 refer-a-friend scheme
Work in a stimulating environment within a diverse community. Be part of a team that lives and breathes our purpose. At Homewood, we approach hospitality with imagination and a touch of mischief. You will be part of our vibrant team passionate about our 31-bedroom hotel, spa, and dining space.
We love creating unexpected moments of delight for our guests, like glamorous chandeliers, sculptures around the gardens, or even a giant teddy bear. Our team is the cherry on the cake, and we are waiting for you!
Our team culture is playful and encourages everyone to be their authentic selves, making work more exciting. We foster a culture of respect, inclusivity, and fun, always committed to providing our guests with a memorable experience.
As a Guest Relations Assistant, your responsibilities include:
- Working various shifts, being the welcoming personality for guests upon arrival and departure
- Handling check-ins, check-outs, bills, and payments
- Providing excellent guest care by answering queries and resolving issues
- Sharing knowledge about our hotel and services, and upselling when appropriate
- Managing administrative tasks via phone, email, or computer-based work
Next steps in your application process: Express your interest with an application, and we will contact you. After a brief phone interview, you'll be invited for a Team Insight session to meet the department and ask questions. If all goes well, you could soon be part of our team!
Guest Relations Assistant employer: Homewood
Contact Detail:
Homewood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Assistant
✨Tip Number 1
Familiarise yourself with the hotel's unique offerings and culture. Understanding the playful and imaginative approach of Homewood will help you connect with the team during your interview and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of specific examples from your past experiences. Highlight moments where you went above and beyond for guests, as this aligns perfectly with the role's focus on providing excellent guest care.
✨Tip Number 3
Engage with the hotel's social media, especially their Instagram. Commenting on posts or sharing your thoughts can demonstrate your enthusiasm for the brand and help you stand out as a candidate who is already invested in their community.
✨Tip Number 4
During the Team Insight session, don't hesitate to ask questions about the team culture and progression opportunities. This shows your eagerness to grow within the company and reinforces your commitment to being an active and engaged member of the team.
We think you need these skills to ace Guest Relations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Guest Relations Assistant. Tailor your application to highlight relevant experiences that align with these duties.
Showcase Your Personality: Since the hotel values authenticity, make sure your application reflects your personality. Use a friendly and engaging tone in your cover letter to demonstrate how you would fit into their playful team culture.
Highlight Relevant Experience: Include any previous experience in hospitality or customer service. Be specific about your roles and achievements, especially those that involved guest interaction, problem-solving, or administrative tasks.
Express Enthusiasm: In your application, convey your passion for hospitality and your excitement about the opportunity to create memorable experiences for guests. Mention any specific aspects of the hotel or its culture that resonate with you.
How to prepare for a job interview at Homewood
✨Show Your Personality
As a Guest Relations Assistant, being yourself is key. During the interview, let your personality shine through. Share anecdotes that reflect your character and how you connect with guests.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous experiences in customer service. Highlight specific situations where you went above and beyond for a guest, as this role is all about creating memorable experiences.
✨Know the Company Culture
Familiarise yourself with the hotel's culture and values. Mention how you align with their playful and inclusive environment, and be ready to discuss how you can contribute to their mission of delighting guests.
✨Ask Thoughtful Questions
At the end of the interview, ask insightful questions about the team dynamics or training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
