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- Tasks: Provide top-notch customer service and coordinate client care in a supportive team environment.
- Company: BAYADA Home Health Care is a compassionate leader in home health services, celebrating 50 years of excellence.
- Benefits: Enjoy paid holidays, medical plans, 401(k) matching, and more perks to support your well-being.
- Why this job: Join a dynamic team making a real impact in people's lives while growing your career.
- Qualifications: A Bachelor's degree is required; experience in medical or home care is a plus.
- Other info: BAYADA values diversity and encourages applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
BAYADA Home Health Care has an immediate opening for a Client Services Associate in our Dover, DE Office. If you are seeking an exciting career in a growing industry, the Client Services Associate position might be right for you. BAYADA is committed to providing home health care with compassion, excellence, and reliability. Join our dynamic, entrepreneurial team and contribute to delivering the highest quality care to our clients.
The Client Services Associate will:
- Provide excellent customer service and quality home care
- Coordinate client services and manage scheduling issues
- Handle your caseload proactively while seeking to expand it
- Build lasting relationships with clients, referral sources, payors, and community organizations
- Develop strong communication within the team
- Monitor caseload metrics for effective fiscal management
- Partner with Clinical Managers to supervise and support field employees
Qualifications:
- Bachelor's degree required
- Experience in a medical office or home care preferred
- Supervisory experience is a plus
- Proven ability to take on increased responsibilities and achieve goals
- Aspiring to grow and advance within the organization
- Strong computer skills, including electronic medical records
- Excellent communication and interpersonal skills
BAYADA Offers:
- Comprehensive benefits including paid holidays, vacation, sick leave, vision, dental, and medical plans, employer-paid life insurance, 401(k) with company match, direct deposit, and employee assistance program
BAYADA complies with all state/local mandates as an accredited, regulated, certified, and licensed home health care provider. BAYADA Home Health Care, Inc., along with its partners, is an Equal Opportunity Employer. We base employment decisions on non-discriminatory criteria, welcoming applications from diverse communities and identities.
Client Services Associate employer: BAYADA Home Health Care
Contact Detail:
BAYADA Home Health Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Associate
✨Tip Number 1
Familiarise yourself with BAYADA's mission and values. Understanding their commitment to compassion, excellence, and reliability will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of BAYADA. They can provide valuable insights into the company culture and the specific expectations for the Client Services Associate role, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your experience in customer service and any relevant medical office or home care experience. Be ready to share specific examples of how you've handled scheduling issues or built relationships with clients in the past.
✨Tip Number 4
Showcase your strong communication skills during any interactions with BAYADA. Whether it's through emails, phone calls, or in-person meetings, clear and effective communication is key in this role, so make sure to highlight this strength.
We think you need these skills to ace Client Services Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Client Services Associate position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and any medical or home care settings. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage caseloads and build relationships.
Write a Strong Cover Letter: In your cover letter, express your passion for home health care and your commitment to providing excellent service. Mention specific examples of how you've successfully handled similar responsibilities in the past and how you can contribute to BAYADA's mission.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Client Services Associate role.
How to prepare for a job interview at BAYADA Home Health Care
✨Showcase Your Customer Service Skills
As a Client Services Associate, you'll need to demonstrate excellent customer service abilities. Prepare examples from your past experiences where you successfully handled client inquiries or resolved issues, highlighting your communication skills and empathy.
✨Understand the Home Health Care Industry
Familiarise yourself with the home health care sector and BAYADA's mission. Being knowledgeable about the services they provide and their commitment to quality care will show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage scheduling issues. Think of scenarios where you had to coordinate services or handle a challenging situation, and be ready to discuss how you approached it.
✨Emphasise Team Collaboration
Since the role involves partnering with Clinical Managers and supporting field employees, highlight your teamwork experience. Share instances where you worked effectively within a team to achieve common goals, showcasing your interpersonal skills.
