Supervisor

Supervisor

Manchester Full-Time No home office possible
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At a Glance

  • Tasks: Lead a team to create unforgettable pizza experiences and manage daily operations.
  • Company: Join Pilgrims, a vibrant pizzeria chain with over 20 locations and a passion for authentic Italian pizza.
  • Benefits: Enjoy £13.10 per hour plus tronc, extra holidays, free food, and team trips to Naples!
  • Why this job: Be part of a fun, inclusive culture where your ideas matter and pizza brings happiness.
  • Qualifications: No specific experience needed, just a love for pizza and a desire to learn!
  • Other info: We celebrate our team with parties and offer perks like free pizza for you and friends.

10 years ago Thom & James drove a Piaggio ape Tuk Tuk all the way from Sicily to London on a 'Pizza Pilgrimage' to learn the secrets of perfect Italian pizza. They went on to set up a market stall in Soho with an oven in the back of the van before opening their first actual pizzeria on Dean Street. Nowadays we have over 20 award-winning pizzerias across the UK, we’ve got our own Pizza Academy where we run training workshops every day, and we’re also a BCORP - something we’re extremely proud about achieving. We pride ourselves on using the best ingredients from Naples including Caputo flour, fresh fior di latte, salsiccia e friarielle, to make the best Neapolitan pizza every day. We work hard because we think pizza makes people happier.

As a Restaurant Supervisor you’ll be a specialist in creating lasting pizza memories, amazing pizzeria vibes, for every guest to leave with a full belly, and already planning their next visit. Your responsibilities will also include:

  • Health & Safety
  • Shift running
  • Stock management
  • Team training
  • Food quality
  • Customer feedback

And, we want to hear your ideas on how we can introduce more people to dine with Pilgrims. Whilst skills are important, representing our values is just as important too. These shape our team culture.

  • Push Yourself because we believe learning new skills and coming out of your comfort zone will help us improve as a team.
  • Be Yourself means you can bring your own personality to work. Your hair colour is yours, not ours. We think tattoos are cool. And we love hearing about your interests outside of work.
  • Respect Others because everyone is welcome at Pilgrims and we’re committed to creating an inclusive environment where people feel they belong.
  • Enjoy Yourself because hospitality is an industry we love, and we want every Pilgrim to create happiness for each other and to have fun at work.

Don’t take our word for it. In our most recent ‘happiness survey’ (team feedback survey):

  • Over 200 people said the thing they love most about working at Pilgrims is their team.
  • Over 100 people said their favourite pizza perk was the amount of free pizza they get.
  • Nearly 150 people said they love the culture, development opportunities and pizza quality at Pilgrims.

What’s in it for you?

  • £13.10 per hour + tronc starting at £3.25 per hour.
  • 45hr week over 5 days
  • Serious career development - We are opening 4 pizzerias this year & next.
  • On top of the standard 28 days holiday, you will get an extra day for every year you work for us (up to 5 Years).
  • Some of our favourite Pizza Perks include:
  • 1 extra day holiday as “Happiness Day” so you can do something that you love and makes you happy outside of work.
  • Team trips to Naples (management positions) & beyond to meet suppliers & try new pizzerias.
  • A tasty bonus every time you refer a friend to join.
  • Free food & espresso every day - whole menu available & also deals with other restaurants.
  • A free after-work drink (soft, beer or gin).
  • 2 huge company-wide parties every year to celebrate Christmas and Ferragosto (We close all the pizzerias for these!).
  • Free pizza when you visit any Pizza Pilgrims when you are not at work for you & up to 3 friends.

So, if you’ve got this far down the job advert, it might mean that we’re a perfect match. Click the apply button and one of the team will reach out to you soon. Ciao!

Supervisor employer: Pizza Pilgrims

At Pizza Pilgrims, we believe in creating a vibrant and inclusive work culture where every team member can thrive. With serious career development opportunities, including the opening of new pizzerias, and unique perks like team trips to Naples and generous holiday allowances, we ensure that our employees not only enjoy their work but also grow with us. Join us in spreading happiness through pizza, while being part of a team that values individuality and respect.
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Contact Detail:

Pizza Pilgrims Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Supervisor

Tip Number 1

Familiarise yourself with the values and culture of Pizza Pilgrims. They emphasise pushing yourself, being yourself, respecting others, and enjoying your work. Show how you embody these values in your interactions during the interview.

Tip Number 2

Prepare to discuss your experience in team training and shift management. Think of specific examples where you've successfully led a team or improved operations in a previous role, as this will demonstrate your capability as a Supervisor.

Tip Number 3

Show your passion for pizza and hospitality! Be ready to share your favourite pizza experiences or ideas on how to enhance customer satisfaction. This will help you connect with the interviewers who are equally passionate about their craft.

Tip Number 4

Research the company’s growth and future plans, especially their upcoming pizzerias. Being knowledgeable about their expansion can help you articulate how you can contribute to their success and align with their vision.

We think you need these skills to ace Supervisor

Leadership Skills
Team Management
Customer Service Excellence
Health and Safety Compliance
Stock Management
Training and Development
Food Quality Control
Communication Skills
Problem-Solving Skills
Time Management
Adaptability
Creativity in Marketing
Conflict Resolution
Passion for Hospitality

Some tips for your application 🫡

Understand the Company Culture: Before applying, take some time to understand the values and culture of Pilgrims. Highlight how your personal values align with theirs in your application, especially focusing on their principles like 'Push Yourself', 'Be Yourself', 'Respect Others', and 'Enjoy Yourself'.

Tailor Your CV: Make sure your CV reflects relevant experience in hospitality or supervisory roles. Emphasise any previous work in fast-paced environments, team management, and customer service, as these are key aspects of the Supervisor role.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pizza and hospitality. Share any personal experiences that relate to the role and express your enthusiasm for contributing to the Pilgrims' mission of creating happiness through pizza.

Showcase Your Ideas: In your application, include any innovative ideas you have for attracting more customers to Pilgrims. This could be related to marketing strategies, menu suggestions, or community engagement initiatives that reflect your creativity and understanding of the brand.

How to prepare for a job interview at Pizza Pilgrims

Show Your Passion for Pizza

Make sure to express your love for pizza and the hospitality industry during the interview. Share any personal experiences or stories related to pizza that highlight your enthusiasm and connection to the brand.

Emphasise Teamwork and Culture Fit

Discuss how you value teamwork and inclusivity, as these are key aspects of the company culture. Be prepared to share examples of how you've contributed to a positive team environment in previous roles.

Demonstrate Your Leadership Skills

As a Supervisor, you'll need to showcase your ability to lead and train a team. Prepare examples of past experiences where you've successfully managed a team, handled conflicts, or improved processes.

Bring Ideas for Customer Engagement

Since the role involves introducing more people to dine with Pilgrims, come prepared with creative ideas on how to attract customers. This could include marketing strategies, events, or unique promotions that align with the brand's values.

Supervisor
Pizza Pilgrims
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