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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage queries effectively.
- Company: Join SUEZ, a forward-thinking company committed to sustainability and growth.
- Benefits: Enjoy flexible working, health programs, and career development opportunities.
- Why this job: Be part of a supportive team making a positive impact on the environment.
- Qualifications: Passion for customer service, strong communication skills, and basic IT knowledge required.
- Other info: Previous office experience is a plus, but not essential.
The predicted salary is between 28800 - 43200 £ per year.
Are you a skilled Customer Service Advisor? Reporting to the Customer Service Team Leader, the Customer Service Advisor will be responsible for communicating with internal and external customers to deliver excellent customer service standards. The successful candidate will work closely with other members of the customer service team to contribute to the department's success and exceed customer service standards within SUEZ.
What will I be doing as a Customer Service Advisor? Key responsibilities include:
- Delivering excellent customer service at all times.
- Managing incoming calls or correspondence from customers.
- Logging disputes from customers to relevant departments via internal channels.
- Communicating across all levels within the business to resolve customer queries swiftly and accurately.
- Monitoring response times of logged customer disputes to support our customers and uphold SUEZ values.
- The role also involves general office administration.
What are the requirements?
- Demonstrable passion for customer service and strong communication skills.
- Ability to work well under pressure in a small team, maintaining an upbeat and friendly attitude.
- Basic IT skills, customer service experience, and teamwork abilities.
- Previous office experience is advantageous but not essential.
Who we are
Join us and become part of a forward-thinking business that values growth, respect, team spirit, customer focus, and environmental commitment. We are dedicated to building a sustainable future. At SUEZ, we invest in our people through continuous learning and development opportunities, fostering an inclusive culture where all voices are valued. We offer competitive benefits, flexible working, health and wellness programs, and career growth opportunities.
If you're ready to make a positive impact and be part of a dedicated team, apply to SUEZ today. Together, we can build a sustainable future.
Customer Services Advisor employer: Suez
Contact Detail:
Suez Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with SUEZ's values and mission. Understanding their commitment to sustainability and customer focus will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you resolved issues or exceeded customer expectations, as these stories will demonstrate your skills effectively.
✨Tip Number 3
Practice your communication skills. Since the role involves interacting with various stakeholders, being able to articulate your thoughts clearly and confidently will be crucial. Consider mock interviews or role-playing scenarios to enhance this skill.
✨Tip Number 4
Show enthusiasm for teamwork. Highlight your ability to work well under pressure and maintain a positive attitude, as these traits are essential for contributing to the success of the customer service team at SUEZ.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience you have. Provide specific examples of how you've delivered excellent service, managed customer queries, or worked effectively in a team.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to demonstrate your ability to communicate clearly and effectively in your application. Use concise language and a friendly tone to reflect your suitability for the position.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for working at SUEZ. Mention their commitment to sustainability and how you can contribute to their goals, making your application stand out.
How to prepare for a job interview at Suez
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to delivering excellent service.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customers or resolving disputes. Think of a few scenarios from your past experience where you successfully managed such situations, and be ready to discuss them in detail.
✨Highlight Teamwork Skills
Since the role involves working closely with a team, be prepared to talk about your experiences collaborating with others. Emphasise your ability to maintain a positive attitude under pressure and how you contribute to a supportive team environment.
✨Familiarise Yourself with SUEZ Values
Research SUEZ and its values before the interview. Understanding their commitment to sustainability and customer focus will allow you to align your answers with their mission, showing that you're a good fit for the company culture.
