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For Companies At a Glance
- Tasks: Help customers plan their dream holidays with tailored travel solutions.
- Company: Stewart Travel is a leading independent travel agent in Scotland and Northern Ireland.
- Benefits: Enjoy flexible working options and the chance to earn commission on sales.
- Why this job: Join a passionate team dedicated to exceptional customer service and creating unforgettable travel experiences.
- Qualifications: 1 year of experience in travel sales and strong communication skills required.
- Other info: Opportunity to work in a fast-paced environment and support multiple retail branches.
The predicted salary is between 28800 - 43200 £ per year.
Join the team at our Paisley store!
Department Information
Stewart Travel, the Retail arm of Brooklyn Travel Group, is one of our most varied departments encompassing Travel Sales, Admin Support, Product and Customer Service functions. As an independent travel agent, we have the ability to sell all types of holidays, to any destination from our 11 stores across Scotland and Northern Ireland. We also offer a multi-channel approach for ease and flexibility of booking. Our aim is to provide our customers with a seamless journey from initial enquiry to their Welcome Home call, as exceptional customer service is at the heart of what we do.
Role Information
An ambassador for Stewart Travel, the Travel Consultant role is exciting, varied and fast-paced. We pride ourselves in our exceptional customer service and expect you to continuously work to our values. You will be passionate about travel and have a genuine interest in travelling and creating experiences for your customers. Working for Stewart Travel, you have the opportunity to tailor holidays to your customer's needs, allowing you to demonstrate your knowledge and experience, and produce experiences that are not 'off-the-shelf'.
Duties and Responsibilities
- Have good working knowledge of all major tour operator and airline products to be able to match needs of your customer, and strive to continuously improve your knowledge of our products.
- Represent the Stewart Travel Retail team, offering exceptional travel advice and information face to face, by email and over the phone.
- Communicate professionally & confidently with customers, listening to their needs and finding the most appropriate travel solution for them.
- Book holidays using the correct process and systems, including flights, hotels, transfers and excursions.
- Have the ability to tailor make holidays and cruises to fit customer requirements.
- Maximize sales and the customer experience by suggesting upgrades and additional products.
- Take payments for deposits, holidays and other travel related expenses in the correct and secure manner.
- Always look for innovative ways to generate new business.
- Take ownership & contribute to team goals & targets whilst striving to achieve maximum profit on individual sales.
Knowledge, Skills and Experience
- Have a minimum of 1 year of experience in a travel sales environment.
- Have a good understanding of travel products including Tour Operators and Airlines.
- High standard of verbal and written communication skills.
- Confident in talking to customers both face to face and online.
- Ability to work in a challenging, fast paced, sales environment.
- Ability to multi-task and prioritise.
- Ability to work autonomously but also as part of a small team.
- Ability to be flexible and support other retail branches as required.
Travel Consultant, Paisley (Stewart Travel) employer: Brooklyn Travel
Contact Detail:
Brooklyn Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant, Paisley (Stewart Travel)
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular destinations. This knowledge will not only help you in conversations with potential customers but also demonstrate your passion for travel, which is essential for a Travel Consultant role.
✨Tip Number 2
Network with current or former employees of Stewart Travel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios where you simulate customer interactions. This will prepare you to confidently handle various customer needs and queries during the interview process.
✨Tip Number 4
Stay updated on the products offered by major tour operators and airlines. Being knowledgeable about these options will allow you to speak confidently about how you can tailor holidays to meet customer requirements, a key aspect of the role.
We think you need these skills to ace Travel Consultant, Paisley (Stewart Travel)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Travel Consultant role at Stewart Travel. Familiarise yourself with their values and customer service expectations to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in travel sales and your knowledge of tour operators and airlines. Provide specific examples of how you've successfully tailored travel experiences for customers.
Showcase Communication Skills: Since the role requires excellent verbal and written communication skills, ensure your application reflects this. Use clear, professional language and demonstrate your ability to engage with customers effectively.
Personalise Your Application: Make your application stand out by personalising it. Mention why you are passionate about travel and how you can contribute to Stewart Travel's mission of providing exceptional customer service.
How to prepare for a job interview at Brooklyn Travel
✨Show Your Passion for Travel
Make sure to express your genuine interest in travel during the interview. Share personal experiences or destinations you've visited, and explain how these experiences can help you create memorable holidays for customers.
✨Demonstrate Product Knowledge
Familiarise yourself with major tour operators and airlines before the interview. Be prepared to discuss specific products and how they can meet customer needs, showcasing your ability to tailor holidays effectively.
✨Practice Your Communication Skills
Since the role involves face-to-face and online communication, practice articulating your thoughts clearly and confidently. Role-play potential customer interactions to demonstrate your ability to listen and provide tailored travel solutions.
✨Highlight Your Sales Experience
Be ready to discuss your previous sales experience in a travel environment. Share examples of how you've maximised sales and enhanced customer experiences, as this will show your capability to contribute to team goals at Stewart Travel.
