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For Companies At a Glance
- Tasks: Engage customers, meet sales goals, and represent the Coach brand with enthusiasm.
- Company: Join Coach, a global fashion house known for its innovative and inclusive spirit since 1941.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team that values creativity, customer focus, and personal development.
- Qualifications: Must have good English skills and previous retail experience; luxury retail background is a plus.
- Other info: Coach is committed to diversity and inclusion in the workplace.
The predicted salary is between 24000 - 36000 £ per year.
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur People page to learn more about Tapestry\’s commitment to equity, inclusion, and diversity.
SALES ASSOCIATE
Primary Purpose
The Sales Associate contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills, and Coach Service training. You will responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations. You will represent Coach to the consumer, act as an ambassador of the brand, and ensure customers’ needs are consistently exceeded.
PROFILE
The successful candidate will demonstrate the following proficiencies:
- Understand how individual productivity impacts the store;
- Behave like a brand ambassador;
- Model sales behaviours taught in company sales training programs;
- Maintain high energy on the sales floor;
- Consistently achieve sales goals;
- Able to work with multiple customers simultaneously;
- Consistently anticipate and meet customers’ needs;
- Service all customers according to the Coach Approach standards;
- Participate as a team member and encourage team to meet and exceed performance standards;
- Champion company initiatives and supports management decisions;
- Demonstrate professional ethics.
Further requirements:
- Very good English proficiency (essential);
- Previous experience in a retail service environment (essential);
- Background in working in luxury retail (desirable);
- The ability to communicate effectively with customers and staff and manoeuvre the sales floor.
Our Competencies for All Employees
- Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
- Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others:Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person\’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Building Effective Teams : Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
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Sales Associate II - CE UK St Pancras 24 Hours employer: Tapestry
Contact Detail:
Tapestry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate II - CE UK St Pancras 24 Hours
✨Tip Number 1
Familiarise yourself with Coach's brand values and product lines. Understanding the essence of the brand will help you connect with customers and demonstrate your passion for the products during your interactions.
✨Tip Number 2
Practice your sales techniques by role-playing with friends or family. This will help you become more comfortable with the selling behaviours expected at Coach and prepare you to handle multiple customers effectively.
✨Tip Number 3
Network with current or former employees of Coach or Tapestry. They can provide valuable insights into the company culture and expectations, which can give you an edge in your approach.
✨Tip Number 4
Demonstrate your customer focus by preparing examples of how you've exceeded customer expectations in previous roles. Be ready to share these stories during your interview to showcase your ability to build relationships and trust.
We think you need these skills to ace Sales Associate II - CE UK St Pancras 24 Hours
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Associate at Coach. Highlight your relevant experience in retail and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect the skills and experiences that match the job description. Emphasise your previous retail experience, particularly in luxury environments, and any achievements related to sales goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your understanding of their values. Mention specific examples of how you've demonstrated customer focus and teamwork in past roles.
Showcase Your Soft Skills: In your application, highlight soft skills such as interpersonal savvy, creativity, and the ability to handle ambiguity. Provide examples of how you've used these skills in previous positions to enhance customer service.
How to prepare for a job interview at Tapestry
✨Show Your Brand Ambassador Spirit
During the interview, demonstrate your understanding of what it means to be a brand ambassador for Coach. Share examples of how you've represented brands in the past and how you can embody Coach's values and spirit.
✨Highlight Your Customer Focus
Prepare to discuss specific instances where you've gone above and beyond to meet customer needs. This role requires a strong customer focus, so showcasing your ability to build relationships and trust with customers will set you apart.
✨Demonstrate Your Sales Skills
Be ready to talk about your previous sales experiences, particularly in retail or luxury environments. Use metrics to illustrate how you've consistently met or exceeded sales goals, as this is crucial for the Sales Associate position.
✨Embrace Change and Ambiguity
Coach values adaptability, so prepare to discuss how you've successfully navigated change in previous roles. Share examples of how you've handled uncertainty and made decisions without having all the information at hand.
