Technical Author

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Summary: Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages.

Overview: This position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.

• Are you passionate about technology and finding new ways of doing things that challenge the status quo?
• Do you enjoy finding new solutions for delivering digital content?
• Do you enjoy working on a team that interfaces with business partners across the globe?
• Do you enjoy creating technical documents (Manuals, Announcements, Bulletins, and API & SDK References Documents)?

Role:

• Work with cross-functional Teams and multiple Business/Product Owners to create and update technical content
• Ensure updates are made to content in accordance with our writing standards
• Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including Web and mobile
• Provide excellent customer service to our business partners and customers
• Author in XML or markdown, a tool utilized for content creation and editing
• Use screen capture and graphic tools to add visuals to your document
• Publish technical content to multiple platforms and output types, such as PDF, HTML, and Wiki

All about you:

• Possesses organizational and time management skills
• Exhibits strong written and verbal communication skills
• Willingness to learn new technology programs and processes to understand complex information and translate into user-friendly content
• Adaptable to dynamic change in a fast-paced environment
• Team player, with the ability to interact and work with multiple teams at various levels within the organization
• Exhibit a sense of professionalism, accountability, and empowerment to drive results
• Experience with Microsoft Office products
• Understanding of DITA/XML, HTML and PDF is a plus
• Certification in any technical writing course is a plus

Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.