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- Tasks: Provide IT support to teams in the UK and France, ensuring smooth operations.
- Company: Join Convatec, a global leader in medical solutions, dedicated to improving lives.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a caring culture that values your contributions and makes a real impact.
- Qualifications: Fluent in French and English, with 3+ years of IT support experience required.
- Other info: This role offers a chance to work on exciting projects across multiple countries.
The predicted salary is between 36000 - 60000 £ per year.
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring.
Position Overview:
An exciting opportunity for a multiskilled IT Support technician fluent in French and English, who is required to support the expanding Home Service Group business. The successful candidate will provide high quality support to public facing customer service teams and fast-moving distribution centres, both onsite and via remote connection across the UK and France.
Key Responsibilities:
- Support and collaborate with technical teams in the UK, US, and France to optimize operations.
- Communicate effectively with technical and business teams.
- Own issues to resolution or escalate them appropriately.
- Support and maintain IT infrastructure at all HSG sites in the UK and France.
- Provide end user support via the service desk, ensuring prompt and friendly assistance.
- Support business applications, ensuring maximum effectiveness and providing technical links to suppliers and teams.
- Lead and support incident management, liaising with suppliers and teams for quick resolution.
- Communicate technical information effectively and document processes.
- Support technical projects, development, and implementation.
- Maintain governance, quality, and control in all areas, supporting change and project management processes.
- Ensure security, privacy, and data protection are prioritized, supporting investigations and recommendations.
- Proactively update personal skills and knowledge.
Skills & Experience:
- Minimum 3 years of IT support experience in large office and/or warehouse environments.
- Strong technological and IT knowledge, including network, infrastructure, server management, and security.
- Fluent in English and French, with excellent communication skills.
Qualifications/Education:
- Degree or equivalent in ICT-related discipline.
- Knowledge of ITIL, Change Management, Service Delivery.
- Experience with Windows devices, printers, scanners, mobile devices, and business applications.
- Understanding of warehouse and distribution centre systems (desirable).
- Experience in public-facing contact centres (desirable).
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Lead Technician - French Speaker employer: ConvaTec Group
Contact Detail:
ConvaTec Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Technician - French Speaker
✨Tip Number 1
Brush up on your technical skills related to IT support, especially in areas like network management and server infrastructure. Being well-versed in these topics will help you stand out during discussions with the hiring team.
✨Tip Number 2
Since this role requires fluency in both French and English, practice communicating technical concepts in both languages. This will not only boost your confidence but also demonstrate your ability to bridge communication gaps within the team.
✨Tip Number 3
Familiarise yourself with Convatec's products and services, particularly in the context of chronic condition management. Understanding their mission and how your role contributes to it can give you an edge in interviews.
✨Tip Number 4
Network with current or former employees of Convatec on platforms like LinkedIn. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Lead Technician - French Speaker
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Lead Technician position. Highlight your relevant experience in IT support and your fluency in French and English.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your IT support experience, particularly in large office or warehouse environments, and any relevant qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills can contribute to Convatec's mission of improving lives through medical solutions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at ConvaTec Group
✨Brush Up on Your Technical Skills
Make sure you're well-versed in the IT skills mentioned in the job description, such as network management and server security. Be prepared to discuss your experience with these technologies and how you've applied them in previous roles.
✨Showcase Your Bilingual Communication
Since fluency in both French and English is crucial, practice explaining technical concepts in both languages. You might be asked to switch between languages during the interview, so be ready to demonstrate your proficiency.
✨Understand the Company’s Mission
Familiarise yourself with Convatec's mission and values, especially their focus on improving lives through medical solutions. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of examples from your past experiences where you successfully resolved IT issues or improved processes, and be ready to share those stories.
