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For Companies At a Glance
- Tasks: Engage with customers, recommend services, and perform basic vehicle maintenance.
- Company: Join Bridgestone Retail Operations, a leader in tire and auto service with over 2,200 stores.
- Benefits: Enjoy flexible schedules, paid time off, medical benefits, and on-the-job training.
- Why this job: Kickstart your career in a supportive environment that values diversity and personal growth.
- Qualifications: High school diploma required; customer service mindset and willingness to learn essential.
- Other info: Opportunity for career advancement and potential management roles.
The predicted salary is between 25000 - 42000 £ per year.
Company Overview
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
Position Summary
The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.
Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required.
Pay Range: $16.28 - $24.36
Responsibilities
- Hybrid Role
- Customer service, sales, customer issue resolution - 75%
- Basic vehicle service tasks, oil, tires, fluids - 25%
- Store operations, opening/closing, inventory, displays - as needed basis
- Growth and career development role
- May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
- Learn all aspects of store operations and flex between front/back shop tasks
Minimum Qualifications
- High School Diploma or equivalent
- Valid automobile driver's license
- Customer service and career growth mindset
- Ability to learn and perform basic vehicle service tasks
- Ability to learn and operate store systems
PREFERRED QUALIFICATIONS
- 2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
- Previous consumer retail sales experience
- Previous automotive experience a plus
- Previous management/supervisory experience a plus
OUR CREW KNOWS BENEFITS
- Medical, Dental and Vision – Starting day 1 for all our teammates
- Paid vacation and holidays
- On-the-job training and company-funded ASE certifications
- Flexible work schedule
- 401(k) match
- On demand pay (daily pay) program available
OUR VALUES GIVE BACK TO YOU
- Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
- Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
- Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
Sales and Service Technician employer: Bridgestone Americas, Inc.
Contact Detail:
Bridgestone Americas, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Service Technician
✨Tip Number 1
Familiarise yourself with Bridgestone's values and mission. Understanding their commitment to community involvement and teamwork will help you align your responses during interviews, showcasing how you can contribute to their culture.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in retail or automotive settings. Be prepared to discuss specific examples of how you've resolved customer issues or improved their experience.
✨Tip Number 3
Demonstrate your willingness to learn and grow within the role. Mention any relevant training or certifications you've completed, and express your enthusiasm for on-the-job training opportunities that Bridgestone offers.
✨Tip Number 4
Prepare to discuss your flexibility in handling both customer service and basic vehicle service tasks. Show that you're ready to adapt to the hybrid nature of the Sales and Service Technician role and can manage multiple responsibilities effectively.
We think you need these skills to ace Sales and Service Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Sales and Service Technician position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, any automotive knowledge, and your ability to learn new skills. Use bullet points for clarity and focus on achievements that demonstrate your growth mindset.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your customer service skills and any relevant experience in retail or automotive settings. Make sure to convey how you embody the values of teamwork and integrity.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Bridgestone Americas, Inc.
✨Show Your Customer Service Skills
As a Sales and Service Technician, customer service is key. Be prepared to share examples of how you've successfully resolved customer issues in the past. Highlight your ability to assess needs and recommend appropriate products or services.
✨Demonstrate Your Technical Knowledge
Even if you're applying for an entry-level position, showing that you have a basic understanding of vehicle services can set you apart. Brush up on common vehicle maintenance tasks like oil changes and tire rotations, and be ready to discuss them.
✨Emphasise Your Growth Mindset
Bridgestone values individuals who are eager to learn and grow. Share your career aspirations and how this role fits into your long-term goals. Mention any relevant training or certifications you've pursued to show your commitment to professional development.
✨Be Ready to Discuss Teamwork
This role involves working closely with others, so be prepared to talk about your experiences in team settings. Highlight instances where you've collaborated effectively with colleagues or contributed to a positive team environment.
