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- Tasks: Support and manage a team to enhance business operations and customer service.
- Company: Join Dundee City Council, a dynamic organisation committed to community development.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a team driving positive change while developing valuable skills in a supportive environment.
- Qualifications: HNC/SVQ 3 in Management, Business, or Administration; office experience required.
- Other info: Work from home and the office at 21 City Square, with potential for varied locations.
The predicted salary is between 30000 - 42000 £ per year.
Working in a hybrid style, based at home and office at 21 City Square. You will work full time, 37 hours per week.
If you have any queries regarding this vacancy, please contact Sarah Shaw on 01382 434417 or email sarah.shaw@dundeecity.gov.uk.
RequirementsYou will have HNC/SVQ 3 or equivalent in Management, Business, Administration or equivalent.
ResponsibilitiesYou will be managing, co-ordinating and supporting the development of a team providing a comprehensive Business Support Service. As part of the Business Support Service, you will work with colleagues to implement continuous change to improve customer and business support.
The IndividualYou will have experience of working in an office environment, staff supervision, experience of inputting, maintenance and retrieval of information from various IT software systems along with experience of preparing management information/statistics, extracting reports from systems as and when required and working knowledge of Microsoft Office packages including Office 365, Word, Teams and Excel.
Good oral and written communication skills, numeric and organisational skills, accuracy and attention to detail, the ability to relate to a wide variety of people, to prioritise workloads and meet challenges and deadlines, to work on own initiative and work effectively as part of a team are essential.
You must have flexibility, as you may be required to work at different locations.
Business Support Officer employer: Dundee City Council
Contact Detail:
Dundee City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, especially Microsoft Office 365, Word, Teams, and Excel. Consider taking online courses or tutorials to enhance your skills, as this will demonstrate your commitment and readiness for the role.
✨Tip Number 2
Network with current or former employees of the organisation. Reach out on platforms like LinkedIn to gain insights about the company culture and expectations. This can also help you tailor your approach during interviews.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to manage and support a team effectively. Think about specific situations where you implemented changes that improved processes or customer service, as these will be valuable during discussions.
✨Tip Number 4
Demonstrate your organisational skills by preparing a plan for how you would approach the first few weeks in the role. Outline how you would prioritise tasks and manage workloads, which will show your proactive mindset and readiness to contribute from day one.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office environments, staff supervision, and IT software systems. Emphasise your familiarity with Microsoft Office packages, especially Office 365, Word, Teams, and Excel.
Craft a Strong Cover Letter: In your cover letter, address how your skills and experiences align with the responsibilities of the Business Support Officer role. Mention specific examples of how you've implemented changes to improve customer and business support in previous positions.
Highlight Communication Skills: Since good oral and written communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with a variety of people and manage workloads under pressure.
Proofread Your Application: Before submitting your application, carefully proofread all documents for accuracy and attention to detail. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism.
How to prepare for a job interview at Dundee City Council
✨Showcase Your Experience
Be prepared to discuss your previous experience in an office environment and how it relates to the role of a Business Support Officer. Highlight specific examples where you managed or coordinated teams, as this will demonstrate your capability in staff supervision.
✨Demonstrate IT Proficiency
Since the role requires familiarity with various IT software systems, make sure to mention your experience with Microsoft Office packages, especially Office 365, Word, Teams, and Excel. You could even prepare to discuss how you've used these tools to extract reports or manage information effectively.
✨Emphasise Communication Skills
Good oral and written communication skills are essential for this position. Prepare examples of how you've successfully communicated with colleagues or clients in the past, and be ready to showcase your ability to relate to a diverse range of people.
✨Prepare for Flexibility Questions
As the job may require working at different locations, be ready to discuss your flexibility and adaptability. Think of instances where you've had to adjust to new environments or changes in your workload, and how you managed those situations.
