Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers post-sale, manage contracts, and liaise with teams for smooth operations.
- Company: Biffa is a leading waste management company focused on sustainability and innovation.
- Benefits: Enjoy hybrid working, competitive salary, 24 days holiday, and exclusive discounts.
- Why this job: Join a dynamic team dedicated to making a positive impact on the environment.
- Qualifications: Sales skills and a proactive attitude are essential; customer service experience is a plus.
- Other info: Flexible shifts and a commitment to diversity make this role unique.
The predicted salary is between 28800 - 43200 £ per year.
Reactive Customer Aftercare Executive in Aylesbury with Hybrid Working.
Permanent position working 3 rotating shifts between 7am – 7pm, including weekends and bank holiday working on a scheduled rota basis.
Competitive salary and 15% shift allowance.
A quick look at the role:
- You will liaise with the Onecall Sales team and set up contracts, following through with the client to ensure the job has been carried out.
- The Executive will provide necessary paperwork and purchase orders for the booking, liaise with internal depots and suppliers, manage customer portals, and support the Onecall Team manager with any other administrative jobs.
- Some sales and negotiating skills will be required.
Here's why you'll love it at Biffa:
- Career development, training and coaching - because if you don’t grow, we don’t grow.
- Medical and dental scheme for you and your family.
- 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday.
- Biffa Perkz - high street discounts for you and your family.
- Pioneering family-friendly policies.
We’re here to change the way people think about waste. Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.
Dedicated to Diversity: At Biffa, we believe different ideas, perspectives and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.
Customer Aftercare Executive employer: Biffa plc
Contact Detail:
Biffa plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Aftercare Executive
✨Tip Number 1
Familiarise yourself with Biffa's values and mission. Understanding their commitment to sustainability and customer service will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling complaints and providing aftercare. Be prepared to share examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Highlight any experience you have with administrative tasks and managing customer portals. Being able to demonstrate your organisational skills will be crucial for this role.
✨Tip Number 4
Prepare to discuss your sales and negotiation skills. Think of specific instances where you've successfully negotiated terms or upsold services, as this will be valuable in the Customer Aftercare Executive position.
We think you need these skills to ace Customer Aftercare Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Aftercare Executive position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, sales, and administration. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to manage customer relationships effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the position, particularly in areas like negotiation and administrative support.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Biffa plc
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Aftercare Executive. Familiarise yourself with the tasks mentioned in the job description, such as liaising with sales teams and managing customer portals. This will help you answer questions confidently.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with clients and internal teams, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated or resolved issues in previous roles.
✨Prepare for Sales and Negotiation Questions
Since some sales and negotiating skills are required, be ready to discuss your experience in these areas. Prepare specific examples of how you've successfully negotiated or sold a product or service in the past.
✨Emphasise Your Adaptability
With rotating shifts and weekend work, it's important to show that you're flexible and adaptable. Share experiences where you've successfully adjusted to changing circumstances or worked under pressure.
