Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead front desk operations, ensuring exceptional guest experiences and team support.
- Company: The Cumberland is a vibrant music hotel in central London, blending comfort with contemporary culture.
- Benefits: Enjoy flexible hours, career development, discounts, wellness support, and a fun work environment.
- Why this job: Join a passionate team in a lively setting, perfect for those who love hospitality and music.
- Qualifications: Experience in hospitality, a warm personality, and a desire to inspire and grow with the team.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 25000 - 35000 £ per year.
The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.
In this role, you’ll oversee daily front desk operations, assist with Check-in and Check-Out, and go beyond the basics to create meaningful connections. Your familiarity with Opera would be an advantage, but more importantly, your passion for hospitality and dedication to truly understanding each guest’s needs will help ensure every stay feels tailored and special. Your calm, proactive approach will set the tone for solving guest queries efficiently, even during the busiest times. As a leader, you’ll inspire a team that loves what they do, sharing knowledge and coaching team members to help everyone grow. Through your bold, approachable style, you’ll foster an inclusive, collaborative environment where each team member feels valued and empowered to provide exceptional service.
What you’ll bring:
- Previous experience in a customer-facing or fast-paced hospitality role
- A genuine enthusiasm for creating extraordinary guest experiences and a desire to continually learn and progress
- A warm, open personality with an empathetic, relatable approach to guest and team interactions
- Strong attention to detail, with a commitment to ensuring every aspect of the guest experience is seamless
- Demonstrated ability to lead and inspire a team through hands-on guidance and support
- The drive to pursue a rewarding career in hospitality, with opportunities for growth and development
If you’re ready to lead a team dedicated to exceptional, warm hospitality, we’d love to hear from you.
What you’ll get in return:
- Great staff areas to recharge in
- Wholesome meals on duty
- Pension and healthcare schemes
- Career Development & Growth - Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.
- Financial Wellbeing – Access to your earned salary before payday should you need it, discounts on retailers, dining, hotel stays, and more.
- Mental & Physical Well-being - On-Site Mental Health First Aiders, 24/7 Employee Assistance Line, Be Well Platform, Gym Discounts & Cycle to Work Scheme.
- Recognition & Community – Monthly, quarterly, and annual recognition, social and seasonal events, paid volunteering days.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Reception Supervisor - Nights employer: The Cumberland
Contact Detail:
The Cumberland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor - Nights
✨Tip Number 1
Familiarise yourself with the hospitality industry, especially the nuances of front desk operations. Understanding the daily challenges and expectations can help you speak confidently about your experience during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've inspired or coached a team in previous roles. Highlighting your ability to create a positive work environment will resonate well with the hiring managers.
✨Tip Number 3
Research The Cumberland and its unique offerings, particularly its focus on music and guest experiences. Being able to discuss how you can contribute to this theme will demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your approach to handling guest queries and complaints. Providing specific examples of how you've successfully resolved issues in the past will show your proactive attitude and commitment to exceptional service.
We think you need these skills to ace Reception Supervisor - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in hospitality. Emphasise any leadership roles you've held and your ability to create exceptional guest experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your understanding of the importance of guest satisfaction. Mention your familiarity with systems like Opera if applicable, and how you plan to inspire and lead a team.
Showcase Your Soft Skills: Highlight your warm personality and empathetic approach in both your CV and cover letter. Provide examples of how you've successfully handled guest queries or led a team in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The Cumberland
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for creating extraordinary guest experiences. Share specific examples from your previous roles where you went above and beyond to meet a guest's needs.
✨Demonstrate Leadership Skills
As a Reception Supervisor, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've inspired and supported team members in the past.
✨Familiarise Yourself with Opera
If you have experience with Opera or similar front desk systems, mention it during the interview. If not, show your willingness to learn and adapt quickly to new technologies.
✨Emphasise Attention to Detail
Highlight your strong attention to detail by discussing how you ensure every aspect of the guest experience is seamless. Provide examples of how you've handled guest queries efficiently, especially during busy times.
