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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional skincare experiences and drive sales.
- Company: Join Kiehl's, a brand that celebrates individuality and champions sustainability.
- Benefits: Enjoy competitive pay, exclusive product perks, and generous time off.
- Why this job: Be part of a vibrant community focused on personal growth and skincare innovation.
- Qualifications: Skincare enthusiasts with leadership skills and a passion for customer connection are welcome.
- Other info: Comprehensive onboarding and continuous learning opportunities await you!
The predicted salary is between 30000 - 42000 £ per year.
Embrace Your Nature. At Kiehl's, we believe that skincare is a celebration of individuality and a journey to feeling your best in your own skin. We empower every individual to embrace their unique story and care for their skin with confidence, using products rooted in science and inspired by nature. Driven by a passion for sustainability, community, and inclusivity, we offer high-quality formulations and personalized experiences, inviting everyone to join our mission of healthy skin for all.
Who we are looking for:
- A Skincare Enthusiast: You’re passionate about all things skincare and love sharing your expertise with your team and customers!
- A Connection Creator: You’re a natural at building authentic relationships and making people feel comfortable.
- A Growth Champion: You’re passionate about coaching and developing others.
- A Trendsetter: You’re always on top of the latest skincare and wellness trends.
- A Go-Getter: You’re driven, ambitious, and love a challenge.
- A Kiehl's Ambassador: You’re a true believer in the Kiehl's mission and values.
What you will be doing:
- People Management and Development: Lead the onboarding process for new team members, providing comprehensive training that immerses them into the world of Kiehl's and sets them up for success.
- Performance Monitoring and Feedback: Provide regular and timely feedback on team productivity, service levels, product knowledge, and selling skills.
- Talent Acquisition: Lead the recruitment and selection process for Kiehl's Customer Representatives.
- Employee Relations: Address and resolve HR issues within the team.
Elevating Customer Experience:
- Embodying Brand Excellence: Act as a Kiehl's brand ambassador, providing a personalized and welcoming customer experience.
- Product Expertise and Storytelling: Confidently demonstrate products and offer tailored product knowledge.
- Deliver the Kiehl's Service Experience: Ensure that the team delivers the Kiehl's service model.
Driving Retail Performance:
- Exceeding Sales Targets: Develop and execute strategic plans to achieve and surpass retail targets.
- Creating Engaging Events: Develop and implement a dynamic annual calendar of events.
- Driving Innovation and New Business: Generate creative ideas and implement innovative strategies.
- Cultivating Client Loyalty: Implement strategies to build and maintain a loyal customer base.
Operational Excellence:
- Teamwork and Training: Actively participate in team efforts and complete all required training programs.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks.
- Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping.
Support and Development - Invest in Your Future with Kiehl's:
- Comprehensive Onboarding: Kickstart your journey with a dynamic blend of in-person and online modules.
- Continuous Learning: Benefit from ongoing training and mentorship.
- Immersive Brand Experience: Connect with the wider Kiehl's community for an immersive training induction.
- Exclusive Product Previews: Get hands-on with the latest innovations.
- On-Demand Learning Resources: Access our internal platform for self-directed learning.
- Career Growth Opportunities: Collaborate with your Area Manager and Education team to chart your career path.
Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oréal:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme.
- Exclusive Product Perks: Enjoy access to an incredible selection of products.
- Generous Time Off: Recharge and refresh with 30 days of holiday.
- Health and Wellness Benefits: Take advantage of discounted dental insurance.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses.
- Sustainability Initiatives: Join a company committed to sustainability.
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued.
Kiehl\'s Store Manager Boutique White City London (40 Hours) employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kiehl\'s Store Manager Boutique White City London (40 Hours)
✨Tip Number 1
Familiarise yourself with Kiehl's product range and brand values. Understanding their commitment to sustainability and inclusivity will help you connect with the company's mission during interviews.
✨Tip Number 2
Showcase your passion for skincare by staying updated on the latest trends and innovations in the industry. Being able to discuss current skincare topics will demonstrate your enthusiasm and expertise.
✨Tip Number 3
Prepare examples of how you've successfully built relationships with customers in previous roles. Highlighting your ability to create authentic connections will resonate well with Kiehl's focus on customer experience.
✨Tip Number 4
Think about innovative ideas for in-store experiences or events that could enhance customer engagement. Presenting creative concepts can set you apart as a go-getter who aligns with Kiehl's dynamic approach.
We think you need these skills to ace Kiehl\'s Store Manager Boutique White City London (40 Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your passion for skincare and customer service. Include specific examples of how you've built relationships with customers and developed team members in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Kiehl's mission and values. Share personal stories that demonstrate your connection to skincare and how you embody the qualities they are looking for in a Store Manager.
Showcase Your Leadership Skills: Emphasise your experience in people management and development. Provide examples of how you've successfully onboarded and trained new team members, as well as how you've driven performance and engagement within your team.
Highlight Your Knowledge of Trends: Mention your awareness of current skincare trends and how you can leverage them to create engaging customer experiences. Discuss any innovative ideas you have for events or promotions that could drive sales and customer loyalty.
How to prepare for a job interview at L'OREAL GROUP
✨Show Your Passion for Skincare
Make sure to express your enthusiasm for skincare during the interview. Share your personal experiences with Kiehl's products and how they have impacted your skincare routine. This will demonstrate your genuine interest in the brand and its mission.
✨Demonstrate Your People Skills
As a Store Manager, building relationships is key. Prepare examples of how you've successfully connected with customers or led a team. Highlight your ability to create a welcoming environment and provide personalised service.
✨Be Ready to Discuss Trends
Stay updated on the latest skincare trends and be prepared to discuss them. Show that you can identify opportunities for Kiehl's to innovate and engage customers through new product launches or events.
✨Prepare for Performance Management Questions
Expect questions about how you would monitor and improve team performance. Think of specific strategies you've used in the past to motivate your team and enhance their skills, as this aligns with Kiehl's focus on growth and development.
