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- Tasks: Manage client relationships and ensure top-notch service delivery for our treasury solution.
- Company: FIS is a leading fintech company transforming how the world works and lives.
- Benefits: Enjoy a flexible work environment, career growth opportunities, and a collaborative team culture.
- Why this job: Join a passionate global team dedicated to client excellence and impactful service improvements.
- Qualifications: 3+ years of experience in client management; degree in business or related field preferred.
- Other info: Opportunity to work with senior management and engage with key clients in the EMEA region.
The predicted salary is between 43200 - 72000 £ per year.
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we would like to ask you: Are you FIS?
We are currently looking for a Client Services Manager II to join our London team that is responsible for the EMEA clients of our treasury solution "Integrity".
About the role
The Client Service Manager (CSM) will be responsible for working with key customer stakeholders and FIS Integrity Management to ensure transparent relationships, service improvement initiatives where required, and providing best-in-class customer satisfaction levels. Manage the service side of the client relationship including escalation, effective oversight of client satisfaction to ensure retention with FIS.
About the team
We are a global support team passionate about helping clients run their financial operations. We cooperate closely, fostering a collaborative environment where everyone's contributions are valued. We emphasize Client Excellence by providing the highest level of service possible.
What you will be doing
- Build professional relationships with key client staff.
- Ensure successful service delivery - SLA achievement and high customer satisfaction.
- Monitor overall performance of Integrity Support and client satisfaction.
- Communicate effectively around issues and opportunities - get things done, make things happen, and gain client confidence.
- Collaborate with senior management on client account management and growth, helping reduce future client attrition.
- Act as a point of escalation for operational issues and service-related inquiries for key clients and those within the Critical Care Programme.
- Engage with clients to understand current and future business requirements.
- Work with clients and operations teams to identify and manage service improvement activities.
- Follow established best practices for service management and delivery, including monthly service reporting to clients and internal stakeholders.
What you bring
- Equivalent combination of education, training, or work experience, or a bachelor's degree in business or a related field.
- 3+ years of relevant experience.
- Proven experience in supporting/managing Business Applications in a production environment.
- Good understanding of client relationships.
- Ability to work in a matrix organization and lead cross-functional teams to meet objectives.
- Excellent communication and interpersonal skills to develop and maintain relationships across various levels within the customer organization.
- Added bonus if you have Treasury experience supporting Treasury Products.
- Background in service management.
What we offer you
At FIS, you can learn, grow, and make an impact in your career. Our benefits include:
- A collaborative, flexible, and respectful work environment.
- Reporting to the Sr. Director of SaaS Operations.
- Varied and challenging work to help you grow your client relationship experience.
Client Services Manager II employer: FIS, Inc.
Contact Detail:
FIS, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager II
✨Tip Number 1
Familiarise yourself with FIS's treasury solutions, particularly the 'Integrity' product. Understanding its features and benefits will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of FIS, especially those in client services roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in service management and client satisfaction will be crucial in showcasing your fit for the role.
✨Tip Number 4
Stay updated on industry trends in fintech and client services. Being knowledgeable about current challenges and innovations will not only impress interviewers but also show your commitment to the field.
We think you need these skills to ace Client Services Manager II
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Client Services Manager II position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise your experience in client relationship management and service delivery. Use specific examples from your past roles that demonstrate your ability to manage client satisfaction and service improvement initiatives.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal skills. Consider including examples of how you've effectively communicated with clients or managed cross-functional teams.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Use keywords from the posting to make it clear that you are a strong fit for the position.
How to prepare for a job interview at FIS, Inc.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Services Manager II. Familiarise yourself with FIS's treasury solution 'Integrity' and be prepared to discuss how your experience aligns with managing client relationships and service delivery.
✨Showcase Your Communication Skills
As this role requires excellent communication and interpersonal skills, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated with clients and resolved issues in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully managed operational issues or escalated client concerns. Highlight your ability to identify service improvement opportunities and how you've implemented solutions.
✨Research FIS and Its Culture
Familiarise yourself with FIS's values and culture, especially their emphasis on collaboration and client excellence. Be ready to explain why you want to work for FIS and how you can contribute to their mission of advancing fintech solutions.
