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- Tasks: Drive business improvements and enhance customer-centric processes across the organisation.
- Company: Join Hafod, a socially conscious not-for-profit focused on transformative service delivery.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a nine-day fortnight option.
- Why this job: Be part of a culture that values innovation and continuous improvement for real social impact.
- Qualifications: Bring change management expertise and a collaborative mindset to drive operational enhancements.
- Other info: Full-time role until March 2026 with opportunities for personal and professional development.
The predicted salary is between 33000 - 45000 £ per year.
We are looking for a Business Improvement Partner to step into a pivotal organisational transformation role at Hafod, where you will shape, drive and support a culture of customer and colleague-centric improvements that will underpin improved service delivery, growth, efficiency and the delivery of Hafod’s missions and strategic objectives. This is an exciting new role which brings together operational opportunities and challenges and supports the transformation of these into better ways of working and providing exemplar services to our customers.
Working alongside Hafod’s business functions, the Business Improvement Partner will provide specialist skills and knowledge around process reengineering, data analysis, business intelligence and have the ability to deliver new ways of working and turn innovative ideas into reality. The role is offered on a full-time basis until 31st March 2026 to cover maternity (36 hours per week), with the option to work a nine-day fortnight – have a day off every other week! We also embrace hybrid working with a mixture of office-based, site-location and home working. A valid driving license and access to a vehicle are desirable for this position as we have multiple sites across South East Wales and travel between sites may be required.
What you will do:
- Drive Business Improvement across the Organisation
- Get the basics right – Review our current business processes, and work with colleagues to ensure they are efficient and customer-centric
- Connect with you – Be a key advocate of change, and understand and unlock improvement ideas through proactive colleague and customer engagement
- Invest for a better future – through continuous improvement activities and projects realise service-based efficiencies by providing more effective ways of working
What you will need:
You will bring an extensive understanding of change management techniques, have a growth mindset and be able to challenge current business processes whilst outlining and delivering process improvements. Demonstrable experience of effective liaison with colleagues, outside agencies, customers and key stakeholders to develop effective business partnership arrangements to deliver operational and transformational improvements.
Salary of £39,000 per annum (pro-rated Fixed term contract until 31st March 2026)
25 days annual leave (plus bank holidays) - increasing with length of service
Option to work a nine-day fortnight – have a day off every other week!
Join a socially conscious not-for-profit organisation
Employee assistance programme and well-being resource available 24/7
‘Perks’ – a range of shopping and activity discounts and cashback options
We are a Family Friendly organisation
Develop with the support of our Learning and Development Team. We provide a range of learning and development opportunities to support you at every stage of your career. From technical training to leadership development, we have a range of programmes available for you.
Our Behaviours: Our Behaviours guide the way we work, shape the way we grow and make sure each of us, whatever we do, can have a positive impact within our roles. To find out more about our Behaviours please see the attached Hafod Behaviours Framework.
Business Improvement Partner employer: Hafod
Contact Detail:
Hafod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Improvement Partner
✨Tip Number 1
Familiarise yourself with Hafod's mission and values. Understanding their focus on customer and colleague-centric improvements will help you align your discussions and demonstrate how your experience can contribute to their goals.
✨Tip Number 2
Prepare specific examples of past projects where you've successfully implemented process improvements or change management techniques. Being able to share these stories will showcase your expertise and make you a more compelling candidate.
✨Tip Number 3
Network with current or former employees of Hafod, if possible. They can provide insights into the company culture and expectations for the Business Improvement Partner role, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your understanding of data analysis and business intelligence tools relevant to the role. Highlighting your proficiency in these areas will show that you're equipped to drive the improvements Hafod is looking for.
We think you need these skills to ace Business Improvement Partner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Business Improvement Partner role. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in change management, process reengineering, and data analysis. Provide specific examples of how you've successfully implemented improvements in previous roles.
Showcase Your Soft Skills: The role requires effective liaison with colleagues and stakeholders. Make sure to illustrate your communication, collaboration, and advocacy skills in your application to demonstrate your ability to drive change.
Personalise Your Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for Hafod's mission and values. Mention why you are particularly drawn to this role and how you can contribute to their goals.
How to prepare for a job interview at Hafod
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Improvement Partner. Familiarise yourself with concepts like process reengineering and data analysis, as these will be crucial in your discussions.
✨Showcase Your Change Management Skills
Prepare examples from your past experiences where you've successfully implemented change management techniques. Highlight how you challenged existing processes and delivered improvements.
✨Engage with Colleagues and Customers
Demonstrate your ability to connect with colleagues and customers. Be ready to discuss how you’ve engaged stakeholders in the past to unlock improvement ideas and drive business transformation.
✨Emphasise Continuous Improvement
Discuss your commitment to continuous improvement. Share specific projects or activities where you realised efficiencies and improved service delivery, showcasing your proactive approach to enhancing business operations.
