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For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: FIS is a leading fintech company transforming financial operations globally.
- Benefits: Enjoy a collaborative work environment, competitive salary, and wellness benefits.
- Why this job: Join a passionate team focused on client excellence and impactful service improvements.
- Qualifications: Bachelor's degree or equivalent experience; 3+ years in client relationship management.
- Other info: Opportunity to work with diverse teams and grow your career in fintech.
The predicted salary is between 43200 - 72000 £ per year.
Position Type: Full time
Type Of Hire: Experienced (relevant combo of work and education)
Education Desired: Bachelor of Commerce/Business
Travel Percentage: 5 - 10%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
We are currently looking for a Client Services Manager II to join our London team that is responsible for the EMEA clients of our treasury solution “Integrity”.
About the role
The Client Service Manager (CSM) will be responsible for working with key customer stakeholders and FIS Integrity Management to ensure that we build transparent relationships, with service improvement initiatives where required, and really provide best in class customer satisfaction levels. Manage the service side of the client relationship including escalation, effective oversight of client satisfaction to ensure they remain with FIS.
About the team
We are a global support team who are passionate about helping clients run their financial operations. We cooperate closely together, fostering a collaborative environment where everyone's contributions are valued. We place a strong emphasis on Client Excellence providing the highest level of service possible.
What you will be doing
- Build professional relationships with key client staff.
- Successful service delivery - SLA achievement and high level of customer satisfaction.
- Monitoring overall performance of Integrity Support, along with the client satisfaction.
- Good communication around issues and opportunities – get things done, make things happen, whilst gaining the confidence of our client base.
- Collaborate with senior management on client account management and growth and provide positive impact in reducing future client attrition.
- Act as a point of escalation for operational issues and service-related enquiries for Key clients and any clients within the Critical Care Programme.
- Engage with Client to understand current and future business requirements.
- Working with the client and operations teams to identify and manage service improvement activities.
- Ability to follow established best practices for service management and delivery along with monthly service reporting to clients and internal stakeholders.
What you bring
- Either equivalent combination of education, training, or work experience or bachelor’s degree in business or related field.
- Communicates ideas both verbally and in written form in a clear, concise, and professional manner in English.
- 3+ years of relevant experience.
- Proven experience in supporting/managing Business Applications in a production environment.
- Have a good grasp and understanding of client relationship.
- Ability to work in a matrix organization and work and lead cross functional teams to meet customer/project objectives.
- Excellent communication and interpersonal skills with the ability to develop and maintain relationships across various levels within the customer organization.
Added bonus if you have
- Treasury experience supporting Treasury Products.
- Background in service management.
What we offer you
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
- A work environment built on collaboration, flexibility and respect.
- Report into the Sr Director of SaaS Operations.
- Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing.
- Varied and challenging work to help you grow your client relationship experience.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Client Services Manager II employer: NewYork-Presbyterian Hospital
Contact Detail:
NewYork-Presbyterian Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager II
✨Tip Number 1
Familiarise yourself with FIS's treasury solutions, particularly the 'Integrity' product. Understanding its features and benefits will help you engage more effectively with potential clients and demonstrate your expertise during discussions.
✨Tip Number 2
Network with current or former employees of FIS to gain insights into the company culture and expectations for the Client Services Manager role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in service delivery and client satisfaction will showcase your suitability for the role.
✨Tip Number 4
Stay updated on the latest trends in fintech and service management. Being knowledgeable about industry developments will not only impress your interviewers but also demonstrate your commitment to continuous learning and improvement.
We think you need these skills to ace Client Services Manager II
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Services Manager II. Familiarise yourself with FIS's treasury solutions and how they impact client relationships.
Tailor Your CV: Highlight your relevant experience in client relationship management and service delivery. Use specific examples that demonstrate your ability to achieve high levels of customer satisfaction and manage service improvement initiatives.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the role. Mention your understanding of the fintech industry and your passion for client excellence.
Proofread Your Application: Ensure that your CV and cover letter are free from grammatical errors and typos. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at NewYork-Presbyterian Hospital
✨Understand the Role
Make sure you have a solid grasp of what a Client Services Manager II does, especially in relation to FIS's treasury solution 'Integrity'. Familiarise yourself with the key responsibilities and how they align with your experience.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that demonstrate your ability to communicate effectively with clients and colleagues. Be ready to discuss how you've handled client relationships in the past.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage client expectations. Think of specific situations where you successfully resolved issues or improved client satisfaction.
✨Highlight Your Teamwork Experience
FIS values collaboration, so be prepared to discuss your experience working in cross-functional teams. Share examples of how you've contributed to team success and fostered a positive working environment.
