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- Tasks: Be the go-to person for customers and technicians, ensuring smooth service experiences.
- Company: Join a family-run, multi-brand dealership in Heathrow with a strong reputation.
- Benefits: Enjoy a competitive salary, bonuses, training, and staff discounts in a supportive environment.
- Why this job: This role offers career growth in a dynamic industry while making a real impact on customer satisfaction.
- Qualifications: Previous customer service experience is essential; strong communication and IT skills are a must.
- Other info: Flexible shifts with Saturday mornings paid at time and a half.
Commercial Service Advisor Required for Main Dealership - Heathrow
Basic Salary: Up to £32,000 + £4,000 Bonus - £36,000+
Family-Run Business Multi-Brand Workshop
Weekly shift pattern: 5.30am to 2.30pm, 8.00am to 5.00pm, 10.00am to 7.00pm with 1 in 3 Saturday mornings paid at time and a half.
Are you a customer-focused professional with a passion for the automotive industry? Join a dynamic and reputable commercial vehicle dealership in Heathrow as a Service Advisor, where your skills will drive customer satisfaction and business success.
About the Role:
As a Commercial Automotive Service Advisor, you will be the key liaison between our customers and workshop technicians. You’ll be responsible for ensuring a seamless aftersales experience, from initial enquiry through to vehicle handover.
Key Responsibilities:
- Greet customers, schedule appointments, and manage service bookings efficiently
- Provide accurate estimates and explain repair and service processes
- Liaise between customers and technicians to ensure clear communication
- Manage job progress updates and ensure timely completion
- Upsell relevant services and products where appropriate
- Handle warranty and service administration
About You:
- Previous experience in a service advisor or customer service role, ideally in a commercial vehicle or dealership environment
- Strong communication and organisational skills
- Excellent problem-solving ability and attention to detail
- IT literate with experience using DMS systems (e.g. Kerridge, Pinnacle)
- A team player with a proactive and professional attitude
- Full UK driving licence (preferred)
What’s on Offer:
- Competitive basic salary + achievable bonus scheme
- Ongoing manufacturer and in-house training
- Friendly, supportive working environment
- Career progression opportunities within a growing dealer group
- Employee benefits including pension scheme and staff discounts
If you’re looking for your next step in the commercial vehicle industry and want to join a team that values expertise and professionalism, we’d love to hear from you. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment.
Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts!
Commercial Automotive Service Advisor employer: Monday Matters Recruitment Ltd
Contact Detail:
Monday Matters Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Automotive Service Advisor
✨Tip Number 1
Familiarise yourself with the specific brands and models that the dealership works with. This knowledge will not only help you in conversations with customers but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment. Practice scenarios where you might need to handle difficult customer situations or upsell services, as these are key aspects of the job.
✨Tip Number 3
Network with professionals in the automotive industry, particularly those who have experience as service advisors. They can provide valuable insights and tips that could give you an edge in your application process.
✨Tip Number 4
Make sure to highlight any experience you have with DMS systems like Kerridge or Pinnacle. If you don’t have direct experience, consider taking a short online course to familiarise yourself with these systems before applying.
We think you need these skills to ace Commercial Automotive Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles as a service advisor or in a dealership environment, showcasing your communication and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the automotive industry and your customer-focused approach. Mention specific examples of how you've successfully managed customer relationships and resolved issues in past roles.
Highlight Relevant Skills: In your application, clearly outline your problem-solving abilities, attention to detail, and IT literacy, especially with DMS systems. These are key attributes the company is looking for in a candidate.
Follow Application Instructions: Ensure you send your application to the correct contact, Charlotte Lightfoot at Monday Matters Recruitment. Double-check that all required documents are included and formatted correctly before submitting.
How to prepare for a job interview at Monday Matters Recruitment Ltd
✨Show Your Passion for the Automotive Industry
Make sure to express your enthusiasm for the automotive sector during the interview. Share any relevant experiences or stories that highlight your passion, as this role requires a genuine interest in vehicles and customer service.
✨Demonstrate Strong Communication Skills
As a Service Advisor, clear communication is key. Prepare examples of how you've effectively communicated with customers and technicians in the past. This will showcase your ability to bridge the gap between both parties.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved customer issues or improved service processes. This will illustrate your capability to handle challenges and ensure customer satisfaction.
✨Familiarise Yourself with DMS Systems
Since the role requires IT literacy, particularly with DMS systems, brush up on your knowledge of software like Kerridge or Pinnacle. Mention any experience you have with these systems to demonstrate your readiness for the role.
