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- Tasks: Lead a team to deliver an amazing customer experience and smash store targets.
- Company: Superdry is a dynamic brand known for its stylish, sustainable apparel.
- Benefits: Enjoy a competitive hourly rate, generous staff discount, and flexible working patterns.
- Why this job: Join a vibrant culture focused on style, service, and personal development.
- Qualifications: Retail experience and a passion for fashion are essential; leadership skills are a plus.
- Other info: Be part of an exciting journey as Superdry launches new collections.
The predicted salary is between 24000 - 42000 £ per year.
As a Brand Lead you have your own style and are genuine ambassadors for our brand. You are an expert in everything that goes into delivering an amazing customer brand experience in store. You will support the management team to help motivate and lead the associate’s team to smash store targets and go above and beyond to drive excellence in their store, across all areas.
You Will
- Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
- Become an expert in our style choices and bring these to life for our consumers.
- Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
- Be a brand ambassador by role modelling our behaviours, values, and style.
- Be a positive role model for others, building trust through collaboration and open and honest communication.
- Endlessly develop your product knowledge and understanding of the business.
- Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
- Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
- Support with key compliance tasks where needed including loss prevention and health and safety.
- Exceed expectations at every opportunity and drive this attitude in the wider team.
- Embrace the Superdry culture and take every opportunity to share this with your colleagues.
- Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.
- Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
- Be yourself. Hold keys for the store and take responsibility for opening and closing, including cash handling.
People (Responsibility may vary dependent on store)
- Support in the day-to-day supervision of the team.
- Support and motivate your teammates to deliver amazing levels of service.
- Give clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
- Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
- Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
- Provide timely feedback to associates, recognising success and positively challenging poor performance.
- Contribute to the business talent review process and any formal performance review.
You Are
- Experienced in retail/sales and operations in store and ready to step up.
- All about our brand and consumers with the ability to create memorable experiences for every customer.
- Passionate about style and obsessed with product.
- Experienced in leading and motivating a team through day-to-day activities.
- Exposure to people management activities.
- Able to build relationships and communicate effectively.
- A team player who enjoys collaborating with people and working in a team to get results.
- Organised and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
- Someone who sees challenges as opportunities.
- You love sharing your passion with other people and act as a positive role model for others.
- A creative thinker, always searching for the best possible solution in every situation.
- Sees change as exciting and enjoys a fast-paced environment.
- Authentic and genuine.
Working for Superdry has never been so rewarding…
- A competitive hourly rate.
- 20 days holiday plus your birthday day off.
- A new style obsessed Superdry wardrobe with our generous clothing allowance.
- Amazing staff discount with up to 50% online and in store.
- Flexible working patterns including 4 day working for full time (dependent on store availability).
- Style and Service obsession fuelled by our awesome training and development.
- Tailored made induction and onboarding to set you up for success.
- Pension contributions.
- Life assurance.
- You will work in an inclusive, diverse atmosphere with amazing sustainable premium products.
About Us: Superdry have been making world class product for 15 years, and we’re proud of it. Our mission is to inspire and engage the contemporary style obsessed consumer, whilst leaving a positive environmental legacy. Together, we have built a brand that has cut through the global apparel market at record speed, taking market share from brands that have existed for decades. But we have a big opportunity ahead of us as we launch 4 new collections. We are now on an exciting journey to reset our brand and return to our design-led roots and we are looking for talented people to join us on our journey.
Retail Team Leader employer: Superdry
Contact Detail:
Superdry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Familiarise yourself with Superdry's brand values and culture. As a Retail Team Leader, you'll be expected to embody these values and inspire your team. Show your passion for the brand in conversations and during any interviews.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've motivated teams in previous roles. Highlight specific instances where you’ve driven performance or improved customer experiences, as this will resonate well with the hiring managers.
✨Tip Number 3
Stay updated on current fashion trends and Superdry's latest collections. Being knowledgeable about their products will not only help you in discussions but also show your genuine interest in the role and the brand.
✨Tip Number 4
Network with current or former employees of Superdry if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Retail Team Leader position.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Superdry is looking for in a Retail Team Leader. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Make sure your CV reflects your relevant experience in retail and team leadership. Use specific examples that demonstrate your ability to motivate a team, manage operations, and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Superdry brand and your understanding of their culture. Mention how your personal style aligns with their values and how you can contribute to enhancing the customer experience.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. For example, mention any sales targets you exceeded or initiatives you led that improved team performance or customer satisfaction.
How to prepare for a job interview at Superdry
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Superdry and its products during the interview. Share specific examples of how you connect with the brand's style and values, as this will demonstrate that you're not just looking for any job, but are genuinely interested in being a part of their team.
✨Demonstrate Leadership Skills
As a Retail Team Leader, you'll need to motivate and guide your team. Prepare to discuss your previous experiences in leading teams, providing feedback, and achieving targets. Use examples that highlight your ability to inspire others and create a positive work environment.
✨Prepare for Customer Scenarios
Since the role involves delivering an amazing customer experience, be ready to discuss how you would handle various customer situations. Think of examples where you've successfully resolved issues or created memorable experiences for customers, showcasing your problem-solving skills.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to retail operations. Be prepared to discuss how you would use these metrics to drive store performance and share any ideas you have for improving sales and customer satisfaction based on your understanding of the business.
