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For Companies At a Glance
- Tasks: Lead a dynamic team in the Beauty Halls, driving sales and exceptional customer service.
- Company: Join Harrods, the world's leading luxury retail emporium, known for unforgettable customer experiences.
- Benefits: Enjoy flexible working, 25 days holiday, birthday off, and up to 33% in-store discount.
- Why this job: Be part of a vibrant culture that values growth, diversity, and exceptional service.
- Qualifications: Strong leadership skills, commercial acumen, and a passion for beauty and retail.
- Other info: We celebrate individuality and encourage applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
We are now looking for a Senior Retail Manager who is passionate about the Beauty industry and driving our fantastic team of Retail Managers to achieve the best results across our iconic Beauty Halls.
About The Role
In this role, you will drive the highest standards of customer service, operational efficiency, and team performance. You will be responsible for mentoring and guiding Retail Managers, ensuring they excel in their roles and contribute to the overall success of our business strategy.
In addition to this you will also:
- Lead and inspire a team of Retail Managers to achieve sales targets and deliver outstanding customer service.
- Work closely with the Divisional General Retail Manager and wider GRM network to develop talent, grow skills and make effective succession plans to protect the strength of the business.
- Regularly review NPS and ENPS comments and feedback to understand current challenges and opportunities to improve.
- Deliver any new initiatives, processes and procedures that affect retail operations as directed by the General Retail Manager.
- Be accountable for delivering the day to day and long term running of own area of responsibility through the team including delivering exceptional back of house standards.
- Foster a collaborative and motivated work environment.
- Develop and implement strategic initiatives to enhance the customer experience.
- Monitor and analyse performance metrics to identify areas for improvement.
- Ensure compliance with company policies and procedures.
- Manage staffing levels, training, and development programs.
About You
You will be at ease with building effective relationships with key stakeholders across Retail, Buying, Visual Merchandising and Operational teams to cut through noise, remove ambiguity and ensure your people are able to provide exceptional service always.
You will also be:
- A natural at building and nurturing effective relationships across internal functions and brand partners to be able to influence and take corrective action in the right way.
- A skilled performance coach - You get a kick out of helping others develop and succeed – either successfully in your Division or where needed, laterally into a role that’s a better fit.
- Commercially astute. We’re a business built on sales performance. This role is integral to delivering stretching and exciting sales growth.
- Resilient, tenacious and genuinely open to development feedback. Continually adapting your style to get the best outcomes for your people, customers and for the business.
- Diligent in data driven decisions. Your style is to embrace all data and insight as you have the ability and confidence to use this to inform relevant actions.
About Us
As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
Senior Retail Manager - Beauty employer: Harrods
Contact Detail:
Harrods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Manager - Beauty
✨Tip Number 1
Familiarise yourself with Harrods' brand values and customer service standards. Understanding what makes Harrods unique will help you align your approach and demonstrate your passion for the beauty industry during any discussions.
✨Tip Number 2
Network with current or former employees of Harrods, especially those in retail management roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Stay updated on the latest trends in the beauty industry. Being knowledgeable about current products, brands, and customer preferences will not only impress during interviews but also show your commitment to driving sales and enhancing customer experiences.
✨Tip Number 4
Prepare to discuss your leadership style and how you've successfully developed teams in the past. Highlight specific examples where you've driven performance and improved customer service, as this aligns closely with the responsibilities of the Senior Retail Manager role.
We think you need these skills to ace Senior Retail Manager - Beauty
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in the beauty sector. Use specific examples of how you've driven sales and improved customer service in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your leadership style. Mention how you can inspire and develop a team to achieve sales targets, and provide examples of your coaching success.
Showcase Your Data Skills: Since the role requires data-driven decision-making, include any experience you have with performance metrics and how you've used data to improve operations or customer experiences in past positions.
Align with Company Values: Research Harrods' values and culture. In your application, demonstrate how your personal values align with theirs, especially regarding diversity and inclusion, as well as your commitment to exceptional customer service.
How to prepare for a job interview at Harrods
✨Show Your Passion for Beauty
Make sure to express your genuine enthusiasm for the beauty industry during the interview. Share specific experiences or trends that excite you, and how they can translate into driving sales and customer satisfaction at Harrods.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your mentoring abilities and how you've helped others achieve their goals, as this role requires inspiring a team of Retail Managers.
✨Be Data-Driven
Familiarise yourself with key performance metrics relevant to retail management. Be ready to discuss how you've used data to make informed decisions and improve team performance in previous roles.
✨Understand Harrods' Culture
Research Harrods' values and culture before the interview. Be prepared to discuss how your personal values align with theirs and how you can contribute to maintaining their high standards of customer service and operational excellence.
