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- Tasks: Support solar installers with technical phone support and product guidance.
- Company: GivEnergy is a leader in renewable energy, focusing on smart energy storage solutions.
- Benefits: Enjoy competitive salary, professional development, and perks like Cycle To Work schemes.
- Why this job: Join a dynamic team making a real impact in the transition to clean energy.
- Qualifications: 3-5 years in technical support; experience with renewable energy systems preferred.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 28000 - 42000 £ per year.
Location: Fully onsite at GivEnergy’s Manchester City Centre office
Schedule: Permanent, 37.5 hours per week, with shifts falling between 7am – 7pm, Monday - Friday
Salary: Up to £35k pa DOE and qualification level
As a Product Expert at GivEnergy, you’ll play a vital role in supporting our network of Pro Tier solar and storage installers. You will be the first point of contact for technical phone support, helping installers with system quotations, installation procedures, and product commissioning. Your in-depth product knowledge and communication skills will ensure a smooth experience for our partners and uphold the technical excellence GivEnergy is known for.
Who Are We?
GivEnergy is a leading innovator in the renewable energy sector, developing smart energy storage solutions that empower homes and businesses to take control of their power. We’re on a mission to accelerate the transition to sustainable energy through cutting-edge technology, exceptional service, and a commitment to a greener future.
Key Responsibilities
- Provide real-time phone support to installers during quoting, installation, and commissioning of GivEnergy products.
- Diagnose and resolve technical issues with clarity and confidence, ensuring installers feel supported and informed.
- Guide installers through system configuration, product compatibility, and optimal system design.
- Document and log all support cases with accuracy for internal tracking and quality improvement.
- Collaborate with internal teams (engineering, sales, product development) to provide feedback and contribute to ongoing product improvement.
- Stay up to date with GivEnergy’s evolving product range and technical documentation.
What We’re Looking For
- 3–5 years of experience in a technical call centre or similar support environment.
- Proven ability to troubleshoot and explain technical concepts to a non-technical audience.
- Experience working with electrical, renewable, or energy storage systems is highly desirable.
- Strong verbal communication skills with a calm and supportive manner under pressure.
- Organised, detail-oriented, and comfortable working in a fast-paced environment.
- Ability to work independently while contributing to a collaborative team.
Why Work With Us?
- Be part of a fast-growing, innovative company at the forefront of the renewable energy sector.
- Work with a dynamic and supportive team committed to sustainability and excellence.
- Competitive salary, performance-based incentives, and opportunities for professional development.
- The chance to make a meaningful impact by supporting our Pro Tier installers in driving the UK’s transition to clean energy.
- Cyle To Work and EV Schemes.
- Celebrate your birthday with an additional paid day off.
- Ongoing training and professional development.
At GivEnergy, we are committed to fostering an inclusive and diverse workplace where every individual feels valued, respected, and empowered to bring their authentic selves to work. We believe that drives innovation and creativity, and we actively seek to build on our already inclusive culture. We welcome applications from candidates of all backgrounds, including minorities, women, individuals with disabilities, + individuals, and veterans. We are dedicated to creating equal opportunities for all, and we encourage candidates from underrepresented groups to apply. Join us in shaping a workplace where is celebrated, and everyone can thrive.
Agencies: Please note that we do not require agency support at this time. Anything received will be treated as a gift.
Product Expert (Solar, Energy Storage, Networking) employer: ATTB - The Big Jobsite
Contact Detail:
ATTB - The Big Jobsite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Expert (Solar, Energy Storage, Networking)
✨Tip Number 1
Familiarise yourself with GivEnergy's product range and technical documentation. Understanding the specifics of their solar and energy storage solutions will not only boost your confidence but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially when it comes to explaining technical concepts to non-technical audiences. Practising how to simplify complex information can help you stand out as a candidate who can effectively support installers.
✨Tip Number 3
Network with professionals in the renewable energy sector, particularly those involved with solar and energy storage systems. Engaging with industry peers can provide valuable insights and potentially lead to referrals or recommendations for the position.
✨Tip Number 4
Prepare for potential technical scenarios that may arise during the interview process. Think about common issues installers might face and how you would approach troubleshooting them, showcasing your problem-solving abilities and technical knowledge.
We think you need these skills to ace Product Expert (Solar, Energy Storage, Networking)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Product Expert at GivEnergy. Familiarise yourself with their products and the technical support they provide to installers.
Tailor Your CV: Highlight your relevant experience in technical support or call centre environments. Emphasise any work you've done with renewable energy systems or similar technologies to align with GivEnergy's focus.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to troubleshoot technical issues. Mention specific examples from your past experiences that demonstrate your problem-solving abilities and customer support skills.
Showcase Your Passion for Sustainability: In your application, express your enthusiasm for renewable energy and sustainability. GivEnergy values candidates who are committed to making a positive impact in the energy sector, so let your passion shine through.
How to prepare for a job interview at ATTB - The Big Jobsite
✨Showcase Your Technical Knowledge
As a Product Expert, you'll need to demonstrate your understanding of solar and energy storage systems. Brush up on the latest technologies and be prepared to discuss how they work, as well as any relevant experience you have in the field.
✨Practice Clear Communication
Since you'll be providing technical support over the phone, it's crucial to convey complex information in an easy-to-understand manner. Practise explaining technical concepts to someone without a technical background to ensure clarity during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to troubleshoot a technical issue or guide an installer through a challenging situation. Think about past experiences where you've successfully resolved similar issues.
✨Demonstrate Your Team Spirit
GivEnergy values collaboration, so be ready to discuss how you've worked effectively within a team in previous roles. Highlight instances where you've contributed to team success or supported colleagues, especially in high-pressure situations.
