Lead Piercer King of Prussia Mall

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

As our Piercing Lead, you’ll be the heartbeat of the Mejuri Piercing Studio. Your mission? Elevate customer service, boost profitability, and create an environment where jewelry dreams come true. Dive into the world of piercing and high-quality gems, knowing the ins and outs of initial piercings and allowable alloys. Safety and hygiene are paramount; our studio maintains the gold standard.

What Awaits You:

• Cutting-Edge Studios: Work with state-of-the-art equipment and studios that redefine the piercing experience.
• Collaboration and Learning: Network with fellow piercers, exchange insights, and elevate your craft.
• Mentorship: If you’re passionate about sharing knowledge, mentorship opportunities await.
• Flexible Roles: Whether you’re seeking full-time adventure or part-time excitement, we’ve got you covered.

Customer Experience:

• Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education.
• Possess a calm and professional demeanour in piercing services to provide the best experience to piercing clients.
• Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios.
• Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services when necessary.
• Work closely with store staff to update the schedule and online booking service.
• Thoroughly explain service procedure and risks to clients.

Operations:

• Oversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager.
• Support inventory management and feedback with Operations Lead & Store Services team to ensure optimal quantities & assortment are available at the piercing studio at all times.
• Ensure health and safety standards are maintained by following internal standards, and local guidelines.
• Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers.

What you’ll bring to the team:

• 2+ years experience with needle piercing.
• Experience working with internally threaded 2-piece piercing jewellery.
• Up to date with First Aid and Blood-borne Pathogens OSHA Certifications.
• Understanding of local market piercing law requirements.
• Strong knowledge of health and safety protocols surrounding piercing procedures.

Benefits at Mejuri:

• A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees).
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees.
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.

At Mejuri, our success is driven by a strong commitment to our Purpose and Values. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment.