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- Tasks: Join our team as a Customer Care Advisor, handling enquiries and processing orders.
- Company: Lyreco is a global leader in workplace solutions, dedicated to outstanding customer service.
- Benefits: Enjoy a supportive environment, full training, and a salary of £24,570 per annum.
- Why this job: Gain valuable experience in a dynamic role with a focus on customer satisfaction.
- Qualifications: Great communication skills and a proactive, customer-focused attitude are essential.
- Other info: This is a 6-month fixed-term contract with potential part-time opportunities.
The predicted salary is between 24570 - 24570 £ per year.
Customer Care Advisor (6-Month Fixed-Term Contract)
Location: Airdrie
Are you passionate about delivering outstanding customer service? We are looking for enthusiastic individuals to join our Customer Care team at Lyreco Airdrie on a 6-month fixed-term contract. Whether you are on the lookout for a new role, or you have recently finished at university and are looking for work experience, this could be the opportunity for you.
What We Offer:
- A welcoming and supportive team environment
- Full training provided – no prior experience necessary
- Salary - £24,570 per annum
- Opportunity to gain experience with a global workplace solutions leader
About the Role:
As a Customer Care Advisor, you will be at the heart of our customer experience, handling enquiries, processing orders, and resolving issues with professionalism and care.
Contract Type:
6-month fixed-term contract
Monday to Friday, 9am – 5.30pm (potential part-time opportunities also available)
What We’re Looking For:
- Great communication skills
- A team player with a proactive attitude
- Customer-focused mindset
- Someone happy being on the phone providing an excellent service to our customers
Customer Service Representative employer: Lyreco
Contact Detail:
Lyreco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding Lyreco's offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since the role requires great communication, consider role-playing common customer service scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Showcase your teamwork abilities. Think of examples from past experiences where you worked well in a team, as this is a key quality they are looking for in a candidate.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your enthusiasm for the position and helps you assess if the company culture aligns with your values.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Lyreco is looking for in a Customer Care Advisor. Highlight key skills such as communication, teamwork, and customer focus in your application.
Tailor Your CV: Customise your CV to reflect relevant experiences and skills that align with the role. Emphasise any previous customer service experience or transferable skills, even if they come from different sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are passionate about customer service and how you can contribute to the team at Lyreco.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lyreco
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share any relevant experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Highlight Your Communication Skills
Since great communication is key for a Customer Care Advisor, prepare examples that showcase your ability to communicate clearly and effectively. Think about times when you successfully resolved an issue through good communication.
✨Demonstrate Team Spirit
Being a team player is essential in this role. Be ready to discuss how you've collaborated with others in previous jobs or projects. This will show that you can work well within a team environment.
✨Prepare for Common Customer Scenarios
Anticipate questions related to handling customer enquiries and resolving issues. Practise responses to common scenarios, such as dealing with an unhappy customer or processing an order, to show your readiness for the role.
