Resource & Engagement Coordinator

Overview of the role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. We are now very excited to grow that team further by hiring a new Resource & Engagement Coordinator to oversee the day to day running of one of our consultancy teams.

What will you be doing?

• Checking and releasing services orders and tracking Volume Service Agreements and proactive days as part of support contracts.
• Be the first point of contact for enquiries from Technical Consultants, Sales Teams and customers.
• Management of the team diary to include scheduling holidays, calls, meetings and confirming project bookings with customers.
• Assigning the appropriate level of resource to scoping calls, meetings and customer projects.
• Liaising with Sales Teams and Overlays to schedule any pre-sales activities.
• Liaise directly with customers to schedule and book Workshops and Teams Webinars, providing regular updates for registrations, where requested.
• Liaise regularly with senior management via weekly sync calls and via Team chats to discuss upcoming workloads, availability and escalations.
• Regularly produce and present detailed reports on team performance, project status, and business metrics to senior management.
• Update and maintain project and availability spreadsheets as required.

Why you should apply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

What are we looking for?

The right person for this role will already have proven experience in a similar administrative / scheduling role within a fast-paced work environment. This is a varied role, being a key contact to many people inside and outside the business. Above all, it requires sound judgement and the confidence and ability to make decisions for yourself and the wider team.

Key Skills & Experience:

• Prior experience in a similar role
• Great attention to detail
• Able to switch tasks seamlessly and embrace being part of a busy team
• First class organisation and prioritisation skills
• Able to see the bigger picture view
• Ability to communicate confidently at all levels
• Ability to embrace feedback, both positive and negative
• Ability to retain large and diverse types of information and be able to articulate it back to an audience

Practical stuff

Where is the role based? Primary location is our HQ in Pocklington (YO42)

What about hybrid working? Two days p/ w in the office is the minimum expectation for this role.

How many interviews? Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

Important BPSS Check: As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.