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- Tasks: Join our VOR Team as a Customer Service Agent, managing vehicle updates and customer communications.
- Company: Holman is a global automotive leader with a commitment to diversity and employee well-being.
- Benefits: Enjoy 25 days holiday, health insurance, pension plans, and flexible working options after 6 months.
- Why this job: Be part of a supportive culture focused on growth, learning, and making a positive impact.
- Qualifications: Experience in customer service is preferred; motor industry knowledge is a plus but not essential.
- Other info: This role offers a hybrid working model after 6 months, with a competitive salary of £26,000.
The predicted salary is between 20800 - 31200 £ per year.
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgment that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
- Health Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- Retirement Plan
- Paid Time Off
- Tuition Reimbursement
We have an exciting opportunity for a Customer Service Agent in our Vehicle Off Road Team to join our growing Operations Team here at Holman UK. The role is based in our Birmingham office, near the NEC, for the first 6 months, after which you can move to a hybrid working model (from home on Mondays and Fridays). The position is permanent with a salary of £26,000.
Key Responsibilities will include:
- Managing ‘Vehicles off Road (VOR)’ progression and updates
- Effective progress chasing to clarify vehicle and asset status, escalating concerns as needed
- Reducing vehicle off-road time through vendor negotiations and options consideration
- Identifying trends and escalating network performance concerns
- Entering clear, detailed notes to avoid ambiguity
- Communicating with vehicle and parts manufacturers about parts availability
- Updating stakeholders and the business on VOR status
- Chasing customer authorizations when needed
- Organizing roadside assistance for drivers
- Managing diaries, tasks, and actions proactively
What are we looking for?
- Experience in a similar role
- Experience with Epyx 1-Link is advantageous
- Ability to work calmly and professionally under pressure
- Target and deadline-driven mindset
- Experience in the motor industry is desirable but not essential
What’s in it for you?
- 25 days annual holiday + 8 bank holidays
- Floating Day Holiday in lieu of birthday
- Group Personal Pension Plan
- Death in Service insurance
- Critical illness cover
- Free parking
- Health cash plan
- Recognition rewards and employee development opportunities
If this role interests you, we look forward to your application!
The need-to-know parts:
You must have the right to work in the UK. Please declare any past convictions or cautions at application; these do not necessarily exclude you. We do not sponsor visas for this role.
Holman UK is committed to diversity and equal opportunity. We seek to recruit, develop, and retain talented individuals from diverse backgrounds.
Customer Service Agent (VOR Team) employer: Holman Enterprises
Contact Detail:
Holman Enterprises Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (VOR Team)
✨Tip Number 1
Familiarise yourself with the Vehicle Off Road (VOR) process. Understanding how to manage vehicle statuses and the importance of effective communication with manufacturers will give you an edge in the interview.
✨Tip Number 2
Highlight any experience you have in customer service, especially in high-pressure situations. Be ready to share examples of how you've successfully managed customer expectations and resolved issues.
✨Tip Number 3
Research Holman's commitment to diversity, equity, and inclusion. Being able to discuss how these values resonate with you can demonstrate that you're a good cultural fit for the team.
✨Tip Number 4
Prepare questions about the hybrid working model and how it impacts team dynamics. Showing your interest in the company's work culture can set you apart from other candidates.
We think you need these skills to ace Customer Service Agent (VOR Team)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Agent position. Tailor your application to highlight relevant experience and skills that align with what Holman is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention any relevant experience, especially in the motor industry or similar roles, and explain why you want to join Holman and contribute to their mission.
Highlight Relevant Experience: In your CV, focus on your previous roles that demonstrate your customer service skills and ability to manage tasks effectively. If you have experience with Epyx 1-Link or in the automotive sector, make sure to emphasise this as it is advantageous for the role.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at Holman Enterprises
✨Understand the Holman Way
Familiarise yourself with Holman's core values and mission. They emphasise diversity, equity, and inclusion, so be prepared to discuss how you can contribute to a supportive work environment.
✨Showcase Your Customer Service Skills
Highlight your experience in customer service, especially in high-pressure situations. Be ready to provide examples of how you've effectively managed customer concerns and escalated issues when necessary.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've identified trends or performance concerns and how you addressed them. This role requires proactive management of vehicle statuses, so showcasing your analytical skills will be beneficial.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the hybrid working model and how the team collaborates remotely, showing your interest in both the position and the company culture.
