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- Tasks: Support the supply chain and ensure timely order fulfilment for customers.
- Company: Join Vitabiotics, the UK's No.1 vitamin company with over 50 years of innovation.
- Benefits: Enjoy 24 days annual leave, private medical insurance, and a 50% staff discount.
- Why this job: Be part of a collaborative team driving customer satisfaction and supply chain excellence.
- Qualifications: Experience in supply chain, customer service, and strong communication skills are essential.
- Other info: Opportunities for personal growth and participation in charity events.
The predicted salary is between 28000 - 42000 £ per year.
Location: North West London, NW2 7HF
Salary: £35,000 per annum
Hours: Monday – Friday 9:00am – 6:00pm + 1 hour lunch break
Our business… At Vitabiotics, you will find a diverse bunch of talented folk who come from a wide range of backgrounds and possess an extensive array of experience. What brings us all together is a culture that thrives on innovation, mutual respect, teamwork and a sense of commitment. Vitabiotics has pioneered advances in nutritional healthcare products for over 50 years and the range includes many of Britain’s leading supplement brands such as Perfectil, Pregnacare, Wellman, Wellwoman and Menopace.
As part of our commitment to innovation and development, we are looking for a Customer Supply Coordinator to join our forward-thinking team. You will be responsible for supporting the supply chain and ensuring that our customers receive their orders on time and in full. The purpose of the role is to oversee the fulfilment process for a set of customers or SKUs from sales order processing through to invoicing and returns, lead collaboration with strategic customer supply teams and provide insights and support to the commercial, planning and logistics teams.
Responsibilities will include…
- Build Partnerships with Customers: Build collaborative relationships with a set of customers (e.g. national & global retailers, distributors), driving supply chain performance to support joint business plan initiatives and targets.
- Drive Customer Service: Coordinate and execute customer service and supply plans that balance operational cost and service, working with supply chain commercial teams; communicate and resolve customer service issues to minimise customer impact; analyse EPOS data for opportunities to improve service and cost; provide insights gained to demand and supply planning teams.
- Supply Chain Administration: Partner with commercial teams and customer supply chain teams to support current and future data requirements and product administration e.g. promotional forms, new line forms, customer pricing. Ensure system master data is accurate and complete.
- Operational Excellence: Implement improvements for customers in systems and process activities, including sales order processing, stock allocation, invoicing, claims processing, returns etc.
- Performance Management: Drive customer performance against KPIs such as OTIF, case fill rate, cost-to-serve, forecast accuracy, on-shelf availability; ensure root cause resolution of service issues and communication with key stakeholders.
Essential: Supply chain & order fulfilment; understanding of order-to-cash processes; ability to manage order accuracy, allocations, and timely fulfilment. Knowledge of inventory flows and basic supply chain principles. Customer service orientation through excellent communication skills—clear, professional, and responsive; ability to handle customer complaints and resolve issues promptly. Strong focus on customer satisfaction and relationship management. Works well with cross-functional teams (Sales, Finance, Logistics); shares information openly and collaborates to solve supply chain issues. A learning mindset; comfortable with changing priorities, systems, or business processes; open to feedback and focused on continuous improvement.
Desirable: Order management - end-to-end experience in processing and managing customer orders, including order entry, tracking, amendments, and returns. ERP system usage - hands-on experience with SAP, Oracle, NetSuite, or similar ERP systems for order processing, inventory checks, and invoicing. Customer-facing supply chain support - direct interaction with retailers, distributors, or key accounts to resolve supply issues, provide updates, and manage expectations. Inventory and stock management - understanding of stock availability, allocations, backorders, and inventory reconciliation. Logistics coordination - working with 3PLs or logistics providers to ensure on-time delivery, manage shipments, and solve transportation issues. Collaboration with cross-functional teams - experience working with Sales, Planning, Finance, and Warehouse teams to ensure smooth order fulfilment. Service level reporting & KPIs - monitoring and reporting on OTIF (On Time In Full), fill rates, and other customer service metrics. Continuous improvement - participation in supply chain optimisation, process improvements, or system upgrade initiatives. FMCG or Consumer Goods Sector (Preferred) - understanding the dynamics of fast-moving products, promotional peaks, and short customer lead times. Export / international order management - handling cross-border orders, customs documentation, and Incoterms.
Competitive annual leave package (24 days plus bank holidays – increases to 27 days after 5 years’ service). Bupa dental cover. Private medical insurance. 50% staff discount on all Vitabiotics products. Staff skills training. Health and wellbeing programme. Pension contributions. Sick pay support. Free onsite parking. Enhanced maternity or paternity leave. Company events. Fresh fruit and snacks. 2 Charity days a year. Free EV charging station.
Customer Supply Coordinator employer: Vitabiotics
Contact Detail:
Vitabiotics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Coordinator
✨Tip Number 1
Familiarise yourself with the specific supply chain processes and order fulfilment practices mentioned in the job description. Understanding the order-to-cash process and how it relates to customer satisfaction will give you an edge during discussions.
✨Tip Number 2
Highlight your experience with ERP systems like SAP or Oracle, as these are crucial for the role. If you have hands-on experience, be ready to discuss specific scenarios where you used these systems to improve efficiency or resolve issues.
✨Tip Number 3
Prepare examples of how you've successfully collaborated with cross-functional teams in previous roles. This will demonstrate your ability to work well with Sales, Finance, and Logistics, which is essential for the Customer Supply Coordinator position.
✨Tip Number 4
Research Vitabiotics and its product range thoroughly. Being knowledgeable about their brands and recent innovations will show your genuine interest in the company and help you connect better during interviews.
We think you need these skills to ace Customer Supply Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supply chain management and customer service. Use keywords from the job description, such as 'order fulfilment', 'customer satisfaction', and 'cross-functional collaboration' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences align with the responsibilities outlined in the job description, particularly in building partnerships and driving customer service.
Showcase Relevant Skills: Highlight your understanding of order-to-cash processes and any experience with ERP systems like SAP or Oracle. Emphasise your ability to manage customer relationships and resolve issues promptly, as these are crucial for the Customer Supply Coordinator position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for this role.
How to prepare for a job interview at Vitabiotics
✨Understand the Supply Chain Basics
Make sure you have a solid grasp of supply chain principles and order fulfilment processes. Be prepared to discuss how you would manage order accuracy and timely fulfilment, as these are crucial for the Customer Supply Coordinator role.
✨Showcase Your Customer Service Skills
Highlight your experience in customer service and how you've effectively resolved issues in the past. Use specific examples to demonstrate your communication skills and your ability to maintain strong relationships with customers.
✨Familiarise Yourself with Relevant Software
If you have experience with ERP systems like SAP or Oracle, be ready to talk about it. Discuss how you've used these tools for order processing and inventory management, as this knowledge will be beneficial for the role.
✨Prepare for Cross-Functional Collaboration
The role requires working closely with various teams such as Sales, Planning, and Logistics. Think of examples where you've successfully collaborated across departments to solve problems or improve processes, and be ready to share those stories.
