AIOps Principal Engineer

Join Barclays as an AIOps Principal Engineer, where you will play a pivotal role in designing, developing, and enhancing software solutions that drive automation and intelligence across IT operations. Leveraging a range of advanced engineering methodologies, you will build robust platforms and capabilities that support both business objectives and technical resilience. This role involves close collaboration with cross-functional teams to implement cutting-edge AIOps strategies, improve system reliability, and deliver innovative solutions that benefit customers and colleagues alike.

To be successful in this role, you should have:

• Experience in architecture and engineering of Event Intelligence Solutions / AIOps platforms.
• Experience engineering monitoring platforms such as IBM Netcool, Moogsoft, BigPanda, PagerDuty, ServiceNow AIOps.
• Proficiency in Python, and hands-on knowledge of Ansible Automation Platform.

Other highly valued skills include:

• Knowledge of Observability Platforms: Prometheus, Grafana, ELK, Splunk.
• Experience with integration into ITSM platforms such as ServiceNow.
• Experience with Kafka.

You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The successful candidate will be based in Radbroke Hall, Knutsford.

Purpose of the role

To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues.

Accountabilities

• Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimised for performance.
• Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.
• Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.
• Stay informed of industry technology trends and innovations and actively contribute to the organisation's technology communities to foster a culture of technical excellence and growth.
• Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.
• Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.

Vice President Expectations

• Contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures.
• Be a subject matter expert within own discipline and guide technical direction. Lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.